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Lexmark Implements Global Partner Rebate Process with SAP Integration

Lexmark logoLexmark International, Inc. provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more.

Challenge

As a global company, Lexmark handles a variety of channels for partners and rebates throughout the world. Under an old system, this process was handled separately in each region or country. This disjointed process made it harder for partners to interact with Lexmark and made it harder for Lexmark to understand what was happening with its rebate operations on the global level.

Solution Deployed

Lexmark implemented a single global process for partner rebates that integrated back to its SAP implementation. Perficient worked with Lexmark to devise a simple portal that allows partners to access all their key information and update their transaction quickly and efficiently. This solution replaced multiple web sites and provides an intuitive interface regardless of language or location.

Perficient leveraged multiple technologies in creating the solution for Lexmark:

  • Liferay Portal
  • Tomcat
  • My SQL
  • RedHat Linux
  • OpenSSO/OpenAM
  • Integration to SAP via web services
  • Integration to DCTM via web services
  • Vistex Rebate module for SAP
  • CDM (customer data management) database
  • jQuery
  • Datatables plugin for jQuery
  • JSR 286
  • Spring MVC

Business Value Delivered

  • Leverages existing portal infrastructure to increase the speed by which additional partner functionality can be created
  • Integrates to other partner portals
  • Provides secure and personalized reports to partners
  • Allows for individual or mass upload of transactions
  • Integrates to SAP and the Vistex module
  • Lets partners track where any single transaction is in the process
  • Reduces costs in operating multiple partner rebate sites
  • Simplifies the rebate process
  • Gives partners more and easier access to reports and in process information