Jones Lang LaSalle is an international financial and professional services firm with more than 20,000 employees specializing in real estate. The firm offers integrated financial and real estate services to clients seeking increased value by owning, occupying or investing in real estate. To do this, Jones Lang LaSalle has approximately 170 offices worldwide with operations in more than 700 cities in approximately 60 countries.
Jones Lang LaSalle faced both a tremendous opportunity and challenge when the firm decided to upgrade its internet, intranet and extranet sites. This important project would provide the opportunity to implement solutions to improve communication, collaboration, and the firm’s ability to deliver integrated real estate and financial services. Optimizing the investment, minimizing ongoing costs and designing a solution with a view to future upgrades would be the challenge.
This solution would become the central means of communication and collaboration for all employees, teams, groups, divisions and geographies. It needed to be accessible to employees in their native languages, provide a secure and easily searchable content storage and publication solution, accommodate changing organizational structures with ease, and leverage the firm’s investment in Microsoft technologies. By using Microsoft Office SharePoint Server 2007 for all purposes, Jones Lang LaSalle sought to capitalize on the time and cost savings “multiplier effect” that occurs when one integrated solution replaces a variety of applications.
Microsoft Consulting Services (MCS) and Jones Lang LaSalle evaluated the use of MOSS as a unified platform for all internal and external sites. MCS in turn asked Perficient to help create an innovative solution that would leverage SharePoint’s innate functionality to build state-of-the-art internet, intranet, and extranet web sites.
The intranet will be used by all levels of the organization to communicate important organizational information, manage processes, portfolios and projects, and share results. Every employee will interact with the intranet on a daily basis. Even more important, it will facilitate communication and collaboration across business units and geographies, capturing best practices, spreading knowledge, and ultimately providing clients with greater value.
Externally, Jones Lang LaSalle has dozens of web sites, including the main global site and over 40 regional and country sites that are published in the local languages. Jones Lang LaSalle wanted to update the operation of its public web sites to capitalize on business opportunity, rectify inconsistency between information that was on the intranet and the internet, and to consolidate content repositories. Perficient helped design a SharePoint solution that eliminated the information discrepancies between the intranet and internet, streamlined internet maintenance and contained all the repository content.
Jones Lang LaSalle will realize the multiplier effect caused by the ongoing time and cost savings associated with this integrated MOSS system. In the past, new information would be updated in several places; now it’s entered only once, effectively reducing the time it takes to update information by 50-75%.
Finally, many employees rely on extranet sites to collaborate with team members both inside and outside the firm. To connect these sites to the integrated SharePoint platform the sites needed to be migrated to Microsoft Windows SharePoint Services (WSS) 3.0. At the time of the migration, there were over 2,400 sites representing over 500GB of data, and the team sites were growing at a speed of 20 to 40GB per month. Perficient helped migrate the existing team sites, providing the collaboration tools that help employees, clients and business partners stay connected across organizational and geographic boundaries. An integrated WSS 3.0 and MOSS solution provides a common framework for document management and offers enterprise-wide functionality for records management, search, workflows, portals, personalized sites and more.
Business Value Delivered
Jones Lang LaSalle could have implemented three or more separate solutions. Instead, they did just the opposite and implemented one integrated SharePoint solution that provides a number of distinct benefits.
- MOSS-based solution improved communication and collaboration on a global scale
- Highly efficient design of the solution reduces the cost associated with updating several separate systems with the same information
- Cost and administrative savings are gained from the maintenance of one system. The move to a standardized MOSS platform has allows for reinvestment into new applications and services, as opposed to maintenance across multiple platforms
- Designed with a view to the future, the integrated system will significantly reduce the expense associated with upgrades