To thrive in market expansions and downturns, companies must leverage vast amounts of information about customers, partners, products, and competitors. Whether you chose to do this in a cloud computing environment, with an on-premise software solution, or in a hybrid model, Perficient can help you enable your business processes.
While High Tech companies have little control over broad economic upswings and downturns, they can better prepare for – and respond to – the demand fluctuations of their customers. Perficient helps address these challenges by developing customer-lifecycle strategies and then tactically enabling these strategies through thoughtful automation of key business processes.
Our High Tech industry solution offerings include:
Roadmap Planning: Perficient’s roadmap planning services align CRM technology with core business processes in the high tech industry. Our expertise with CRM enables us to quickly align your business objectives with tactical release plans that reduce resource requirements and address time-sensitive business dependencies.
Marketing Execution: Perficient can help your marketing team increase campaign effectiveness and reduce costs by utilizing technology to target and personalize communications with prospects through online channels. We can help to significantly improve closed-loop marketing and pipeline development processes.
Forecasting & Pipeline Management: High technology companies face several complex challenges when blending forecasts from direct and indirect sales channels. Perficient helps you to overcome complex forecasting and pipeline management challenges by thoughtfully implementing CRM, along with leading sales methodologies, to increase visibility throughout the demand chain.
Product Configuration & Order Management: Perficient can help improve your quote and order-management processes by enabling product configuration, pricing, product management, and order-capture solutions. Our team has extensive experience in helping companies to develop realistic integration points with back-office systems so that application integration efforts are effective and manageable over the long run.
Partner Relationship Management: High tech companies have become increasingly reliant on alliances with distributors, resellers, OEMs and implementation partners to sustain cost-effective customer acquisition and revenue growth. Perficient helps companies deploy a variety of leading technology solutions to improve partner effectiveness and satisfaction.
Customer Service: Perficient helps service and support organizations increase profitability through entitlement-driven support and customer self-service. Our solutions help increase customer satisfaction by personalizing customer interactions as well as providing you a more efficient means to capitalize on renewals and cross selling opportunities. We can also enable call routing capabilities to remote users across the globe.
Customer Analysis: To accurately manage and execute against a CRM strategy you must be able to measure key customer metrics. Perficient helps companies design a business intelligence foundation that will help you understand key metrics across your sales, marketing, and service organizations by leveraging leading BI tools.