The insurance industry is facing slower growth in traditional lines of life insurance, in part from the increasing costs of healthcare insurance, as well as from new opportunities and competition from deregulation. Insurance carriers are looking for ways to streamline legacy business processes such as enrollments, underwriting, claims and customer service while building loyalty with customers and agents and generating cross-selling opportunities.
Technology offers insurance companies an unprecedented opportunity to integrate and extend processes to customers and agents, while reducing costs and increasing loyalty. Perficient provides insurance solutions in the following areas and others:
- Customer portals for policy enrollments/re-enrollments and customer service transactions such as life changes and investment elections
- Broker/agent portals offer product information, plan design tools, sales proposals, commissions schedules, etc.
- Administrative portals to administer case setup and underwriting workflow
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