Organizations in the public sector face pressure to deliver enhanced services to an increasingly demanding public, but using minimal resources to do so. And because they are ultimately accountable to taxpayers, these organizations must strive to achieve both cost reduction and increased revenue generation by stepping up efficiency and creativity.
Perficient experts possess both the functional knowledge and the technical expertise required to meet the unique needs of the public sector. We understand the core processes, goals and challenges facing our clients and provide solutions that (among many other things):
- Achieve a single, real-time view of the constituent
- Empower staff with automated processes and best practices
- Decrease costs
- Increase efficiency, allowing for better decisions that are can also be made faster
- Provide consistent communications across delivery channels - agency offices, contact centers and constituent self-service
- Share and leverage information across departments and agencies
- Streamline operations and improve response times by automating processes
Perficient’s business-driven solutions for state and local government encompass a broad spectrum and include:
Many large public sector clients have benefited from our industry-leading CRM 3-1-1 and OneCity solutions.