Business Solutions in Telecommunications

Service providers are rushing to find ways to avoid being marginalized as “dumb pipe” commodities.  Perficient is helping service providers accomplish this goal with portals and commerce that quickly enable new product offerings and content. Our Business solutions are comprehensive yet easy to use, and include:

• Program management of new product launches, including vendor and project management, process improvement, dashboards and defect management
• Modernization of web architectures to enable customer and partner self-care portals and effective content management and content delivery
• Customer Relationship Management (CRM), promotion and retention management (PRM), and business intelligence solutions that provide a 360-degree view to customers and their services to effectively prevent churn

Extensive Communications Industry Credentials, including:

• Program managed a major product launch of mobile service offerings for one of the largest cable broadband providers in the US, addressing previous slipped timelines, inefficient processes and untracked defects to deliver successfully
• Re-architected an aging, fragmented and inflexible web infrastructure for one of the largest cellular providers in the US to improve new product introduction, e-Commerce web channel revenue, self-care portal customer experience, and near real-time web content management automation
• Deployment of a new CRM solution for one of the largest cellular providers in the US for over 500 users located in 5 24x7 regional call centers that provided a single view of customer data for better care and order entry