Operational Solutions for Telecommunications

The quote-to-cash cycle for communications providers includes complex process, system and data interactions that require disciplined business integration. Perficient integrates processes across custom and packaged BSS/OSS, connects the processes with suppliers and customers, monitors those processes and helps manage business performance. Our unparalleled credentials include:

• More than 400 consultants focused solely on business integration (EAI, SOA, BPM)
• Long-standing award-winning partnerships with industry leaders including IBM, TIBCO, Microsoft and Oracle
• Nearly ten years in the SOA space with more than 100 successful business integration projects.
• Integration with many legacy and leading modern OSS/BSS systems including Amdocs, Convergys, CSG, Telcordia and ConceptWave.

Extensive Communications Industry Credentials, including:

• Automated the customer signup of new phones such as the Apple iPhone and web-enabled BSS/OSS on the largest IT project at the top U.S. wireless provider
• Guided a leading wireless provider through complete SOA adoption with end-to-end LNP, Order management, Billing, Supply Chain and MDM solutions, meeting software ROI and reducing total cost of ownership
• Delivered five end-to-end quote-to-cash solutions to one of the top wireless providers in the U.S. that involved more than 200 processes, 400 services and multiple legacy BSS/OSS
• Architected and integrated a new order management solution for the largest cable provider in the U.S. that supports 20 million transactions per day
• Reduced provisioning intervals by a factor of 20 for a major international IP carrier with streamlined order entry, inventory reconciliation and process reengineering
• Designed an enterprise architecture, ran an IT PMO, cross-vendor QA and integration management, and call center setup for a leading wireless startup