Our Managed Services Offerings (MSO)
Perficient’s SupportNet is a comprehensive and fully configurable (up to 24x7) service offering that provides reactive and proactive support for your IT applications for both Commercial Off-The-Shelf (COTS) configurations and custom (in-house) applications.
Many IT organizations rely on internal IT development staff to provide support to deployed applications, incurring hidden elevated operational costs at the expense of predictable delivery as development resources are pulled from strategic project work. In other cases, pure off-shore support teams fall well short of effective support due to extensive use of junior resources, high turnover and inability to bring experienced people to bear when complex production issues arise.
Perficient’s SupportNet blends team members from both our extensive U.S. office footprint and our CMMI Level 5 Global Delivery Centers to provide a comprehensive, configurable and reliable solution that can scale to full 24x7 support and optional “SWAT” team resolution leadership.
Each support package can be further customized to match customer needs including hours of support, call-back times, preferred interaction mechanisms, required support hours per month and distribution of incidents.