It is a time of dramatic change in the communications industry as the convergence of traditional fixed-line, wireless, cable, satellite and Internet technologies has service providers racing to:

Maximize on new opportunities…
…while maintaining cost efficiencies…
…and preventing customer churn…
…all in the face of strong competition and market consolidation.

In this on-demand webinar, Perficient's experts look at how service providers can seize the opportunities around five industry trends and increase high-ROI through business-driven technology solutions:

• Network convergence is driving demand for any application on any device, any place at any time. Service providers can accelerate these new product launches with the right industry-focused program, communications and change management expertise.
• Providers are striving for competitive differentiation under the threat of becoming “dumb pipes”. Help is available with content-driven customer portals, both traditional and as mobile apps.
• M&A activity is resulting in widespread IT fragmentation. Learn how effective data management solutions can consolidate the multitude of disparate systems and data while providing effective business intelligence.
• Communications markets are mostly saturated . Providers can prioritize subscriber churn prevention with real-time promotion and retention-management solutions.
• SOA is a promising and effective substitute for traditional order management and provisioning silos.  Streamline the “quote to cash” process with web service-based Cloud integration, facilitating true business process management.