Oracle CRM On Demand is a comprehensive, scalable and fast-to-deploy CRM solution based on the SaaS model. Pre-built record types and out of the box functionality enables customers to begin leveraging CRM On Demand as quickly as an account is created. The Web Services framework built into CRM On Demand allows customers to integrate to existing applications to support their business processes and functional requirements.

Oracle CRM On Demand offers a Web Service interface that allows customers to access their hosted data from any Web Services-enabled client. This paper provides an overview of a Web Servicesbased integration architecture and details five practical solutions that enable integration with CRM On Demand.