Portal: Assurant Employee Benefits

Challenge

Assurant Employee Benefits (AEB), a subsidiary of Assurant, needed to upgrade its online presence while simultaneously enhancing its proprietary applications. The company recognized an opportunity to increase efficiency by cutting down on customer service calls and providing smarter tools for insurance customers and corporate employers. AEB looked to deliver this improved functionality with a one-stop solution on the web.

Solution

AEB chose a WebSphere Portal solution for its new broker, dental member, dental provider and corporate employer functionality. Existing employer tools were easily converted into more manageable portlets; new struts portlets created for consumers to view and update eligibility and claims; and portlets were created to give brokers the ability to view commission data. All these different portlets and their authorizations are effortlessly managed through WebSphere administrative functions and portal configuration. Using web services, back-end data flows smoothly between legacy systems and the portal.

Features Real-time on-line access to policy information for members, employers and brokers Single sign-on between previously independent applications Role-based authorizations limit access to data	Benefits Previously independent applications Members have easy, independent access to claims, eligibility and benefits information Reduced volume of customer service calls Brokers can monitor their business and commissions with AEB Employers update employee benefits information & manage bills via a web interface