Portal: Bosch

Challenge

Inadequate existing systems provided Bosch’s national sales team with inaccurate and out-of- date information, which often translated to poor customer service. Bosch needed to streamline the sharing of customer, sales, marketing and competitive information. These issues threatened the company’s revenue base.

Solution

Perficient designed and developed the Salesforce Portal, which offers comprehensive self-service capabilities for the sales team. It provides access to J.D. Edwards so representatives can get order status information, as well as their own sales performance information.

Features Integrated with J.D. Edwards ERP for customer order, status and pricing information Streamlined sales forecasting and reporting Provided self-service capabilities to the sales team for access to the latest marketing materials and technical specifications	Benefits Representatives have immediate access to required information, enabling them to respond quickly to changing business environments, and providing a higher level of customer service The Salesforce Portal offers a powerful environment to share business-critical information across the enterprise