Optimized Multi-Sourcing: Specialized Communication Services Provider

Challenge

A well-established provider of specialized communication services to the business aviation sector was making an entry with a new product launch. This new product would offer highly specialized broadband and entertainment services to the commercial airline sector. As part of that new product launch, a complete data warehouse / business intelligence solution had to be built from the ground up.

Solution

As a revolutionary new mobile broadband service offering, there were few well-defined requirements. Perficient leveraged a specialized version of the eTOM model as a starting point and helped business stakeholders develop conceptual models, initial reports and dashboards. As data universes began to take shape and a base enterprise data architecture was established, Perficient’s Optimized Multi-Source delivery model, using our CMMI Level 5 Delivery Center, maintained project success and momentum while managing costs in-line for the customer.

Features Architect and define the enterprise data model for a unique industry domain Through collaborative stakeholder sessions, create and implement the road-map for universes, reports and dashboards for the enterprise business units Agile Multi-Source delivery methodology enables responsive, cost-effective solution to achieve time to market requirements Leveraged the Business Objects suite

Benefits Data Warehouse and critical BI Universes, Reports and Dashboards were on-line in time to support the product launch Launch and ongoing availability of the information supports the Client’s need to understand customer dynamics and continued evolution of this new business Optimized Multi-Source delivery team was in place to manage costs down by 40% - as compared to an entirely on-shore sourced team