EDI: Social Security Administration

Challenge

SSA was processing three billion pieces of paper per year in order to process disability claims. The time required to process each claim was measured in months instead of days. Previous attempts to create a paperless, automated environment failed.

Solution

Perficient helped the agency create a common vision and an incremental roadmap focused on delivering value as close to the end customer and as quickly as possible. Perficient implemented centralized workflow/automation capabilities along with an integrated, secure web portal where documents are uploaded, routed, converted and indexed for claims processing. The project required compliance with strict security and regulatory guidelines and working directly with a multitude of users and stakeholders across the United States.

Features Integration with numerous existing systems and coordination with several groups each representing various agencies and pieces of the overall solution Solution architecture has allowed for opening up to other related agencies (i.e. prison welfare group)	Benefits Centralized workflow/automation capabilities save time, money and increase client satisfaction Medical evidence is sent electronically signed, cutting the time to collect evidence down to days Automatic follow-up on documents that are pending or in error status