Business Integration: Wells Fargo
Challenge
Wells Fargo Home Mortgage was realizing inefficiencies in post-closing operations. The inability to handle volume during peak periods was impacting revenues, personnel productivity and introducing unacceptable error rates.
Solution
Perficient performed detailed requirements analysis
gathering and defined, built and implemented a TIBCO-based EAI architecture
solution that automated the cumbersome paper-based processes, reducing
the potential for human error.
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Features
- Paperless workflow system mitigates risk
- Flexible architecture capable of migration and scale
- Mentoring introduced EAI best practices and TIBCO
toolset education
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Benefits
- Ability to handle post-closing operations for thousands of loans per day
- Improved operational metrics on several fronts, including reduction in human-induced administrative errors
- Improved personnel productivity (resource time freed to concentrate on advanced analysis and performance support tasks)
- Improved customer service and satisfaction
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