Telecommunications Solutions
It is a time of dramatic change in the communications industry. The convergence of traditional fixed line, wireless, cable, satellite and internet technologies has service providers racing to maximize on new opportunities while maintaining efficiency, recruiting and maintaining customers and creating new opportunities in the face of strong competition.
Now more than ever, service providers need to deliver service to their customers quickly and at a low cost. To do so, their “quote-to-cash” cycle must be efficient, with the ultimate goal to have an environment where orders can flow from inception to activation on the network with little or no manual intervention.
Perficient’s communications solutions target the people, process, system and data issues within the quote-to-cash cycle to recover lost revenue, reduce operational expenses and recover stranded capital through: Accurate representation of network, service and billing data through network audits, inventory management, revenue assurance and cost management; improved order management and provisioning through integration, SOA and business process management (BPM); quality assurance using agile testing and reusable test frameworks; and accurate quote, order and configuration of complex products through user-focused portals, CRM and enterprise content management (ECM).
Perficient has expertise in a wide array of enterprise communications solutions:
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