Telecommunications Solution Offerings
Revenue and Cost Management
To remain competitive in a market with low organic growth, carriers must tighten the reins and look internally. When revenue leakage can be as high as 11% of total revenue, a big problem – as well as a real opportunity – exists. Off-the-shelf revenue assurance and cost-management tools alone do not provide a complete solution that unifies people, process and technology across your organization. Perficient provides complete revenue and cost-management solutions that guarantee results:
- Targeted Assessment: Highlight the largest revenue and cost-management opportunities before incurring costs
- Automation: Realize ROI through effective revenue assurance and cost management
- Network Inventory Management and Reconciliation: Drive time and cost out of network processes and applications to stay competitive
- Program Office Build Up: Ensure ongoing success by coordinating people, process and technology
Case Studies
Business Integration
The quote-to-cash cycle for communications providers includes complex process, system and data interactions that require disciplined business integration. Perficient integrates processes across custom and packaged BSS/OSS, connects the processes with suppliers and customers, monitors those processes and helps manage business performance. Our unparalleled technology credentials include more than 400 consultants focused solely on business integration (EAI, SOA, BPM), long-standing award-winning partnerships with industry leaders including IBM, TIBCO, Microsoft and Oracle and nearly ten years in the SOA space with more than 100 successful business integration projects.
Extensive Communications Industry Credentials
- Automated the customer signup of new phones on the largest IT project at the top U.S. wireless provider
- Guided a leading wireless provider through complete SOA adoption with an end-to-end LNP solution, meeting software ROI and reducing total cost of ownership
- Delivered five end-to-end quote-to-cash solutions to one of the top wireless providers in the U.S. that involved more than 200 processes, 400 services and multiple legacy BSS/OSS
- Architected and integrated a new order management solution for the largest cable provider in the U.S. that supports 20 million transactions per day
- Reduced provisioning intervals by a factor of 20 for a major international IP carrier with streamlined order entry, inventory reconciliation and process reengineering
- Designed an enterprise architecture, ran an IT PMO, cross-vendor QA and integration management, and call center setup for a leading wireless startup
Case Studies
Agile Quality Assurance
Perficient has proven leadership in the quality assurance, performance, and cross-application integration testing space. Our testing methodology for communications providers is based on agile practices where testing is integrated into the full project lifecycle. Proactive quality assurance planning, beginning at the requirements phase of a SDLC lifecycle, affords the opportunity to begin test planning and build test cases for user acceptance testing. Perficient brings leading-edge innovation to how testing is leveraged in communications service provider organizations as a critical practice. Our testing methodology applies industry-accepted best practices to ensure the high quality of business and operational support system functionality. Test planning occurs in each phase of the development lifecycle, and key process areas are major components of our testing methodology that direct specific actions for testing activities. |
