Public Sector Solutions

Organizations in the public sector face pressure to deliver enhanced services to an increasingly demanding public using minimal resources. And because they are ultimately accountable to taxpayers, these organizations must strive to achieve both cost reduction and increased revenue generation by stepping up efficiency and creativity. Perficient's experts possess both the functional knowledge and the technical expertise required to meet the unique needs of the public sector. We understand the core processes, goals and challenges facing our clients and provide solutions that, among many other things:

	Achieve a single, real-time view of the constituent
	Empower staff with automated processes and best practices
	Decrease costs
	Increase efficiency, allowing for better decisions that are can also be made faster
	Provide consistent communications across delivery channels- agency offices, contact centers and constituent self-service
	Share and leverage information across departments and agencies
	Streamline operations and improve response times by automating processes

Perficient’s business-driven solutions for state and local government encompass a broad spectrum and include: customer relationship management (CRM), enterprise portals, commerce, enterprise content management (ECM), business intelligence, SOA and BPM, master data management (MDM), mobile technology, user experience and more. Numerous large public sector clients have benefited from our industry-leading CRM 3-1-1 and OneCity solutions.

Case Studies

Perficient has delivered customized solutions to many public sector clients including: City of Houston and the Department of Veterans Affairs.