Customer service in the digital age has placed a whole new dimension of demands on the enterprise. From deciding what digital channels to focus on, to the dawn of proactive service, service leaders have a lot to consider. One thing is certain - knowledge will continue to be the key to success of service strategies. In this guide, we explore how to evolve your knowledge strategies to boost agent productivity and enable self-service. Featuring success stories from our Salesforce Knowledge clients including GoPro, Ancestry and NextGen Healthcare.

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