Migrating from one technology to another always has its unique challenges, and migrating from a support ticketing solution like Zendesk to Service Cloud is no exception.
While Zendesk migrations can be tricky and difficult, the added attention and focus from key stakeholders and IT can make all the difference with your new Service Cloud solution. By investing the time up-front and making key decisions on data, knowledge, support processes, and leveraging native Salesforce functionality, your team can accelerate time to value for your new customer service solution.
In this webinar with Salesforce, we covered why service organizations move on from Zendesk, the advantages of using Salesforce, migration best practices, and tips for service success to maximize your results with Service Cloud.
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