Business process management (BPM) combines people, process and technology to improve organizational performance and customer value. It is a disciplined approach that focuses on effectively and efficiently aligning all aspects of an organization with the vision of constant process improvement, technological integration, and increasing customer value. Having the right technology in place can help bring success, but optimizing business processes and practices is a key mechanism by which you can deliver true value.
BPM fosters communication and establishes optimal businesses processes. You want to understand how work is performed today and how your organization wants to efficiently work in the future. Continuously reviewing business processes against well-defined metrics ensures they are meeting the goals and objectives of your organization.
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