Every Customer Interaction Counts, and Getting and Keeping Those Customers Requires Sophisticated Insights About Their Activities

We deliver a central repository of customer interactions and relationships that helps you to understand, cultivate, and captivate customers based on key insights about their activities. Managing across all mobile, social, other digital, telephony, and in-person channels, we help enable you make the most out of each customer touch point.

Our cloud and on-premise skills will help you impartially evaluate the best approach for your organization, and our digital agency will seamlessly integrate your brand and presence into customer interactions and ultimately drive additional CRM value.

Pre-built vertical solutions constructed on top of world-class CRM offerings allow us to accelerate solution delivery and provide functional leadership in the foundational stages of a project. While each organization’s CRM needs are unique, our work in defining the core commonalities by industry provide the first stepping stone of your CRM journey.

Consumer Goods CRM

Our expertise helps you implement CRM solutions with your trade promotion, retail execution, and account planning business processes and allows you to maximize customer and brand profitability. We understand and have experienced the challenges that consumer companies face when implementing CRM solutions and have solved them, ensuring that your implementation will be a success. Our experience includes:

  • Roadmap planning
  • Objective and trade funds management
  • Deduction management and promotional payments
  • Account and promotion planning
  • Retail execution
  • Customer and brand analysis

CRM Business Intelligence

Our business intelligence (BI) solutions link customer, supplier, and financial data to ensure you have visibility into all your business drivers and can effectively make critical business decisions based on real-time information.

Companies that need to classify, aggregate, and correlate data into meaningful business information turn to us to stay ahead of the competition. Our areas of expertise:

  • Business analytics and reporting
  • BI information strategy
  • BI design
  • BI architecture and enterprise security
  • BI implementation
  • BI training for data integration and data warehousing

High Technology & Manufacturing CRM

To thrive in fluctuating markets, technology and manufacturing companies must leverage vast amounts of information about competitors, products, and customers. While you have little control over broader economic trends, using CRM applications can help you better prepare.

We address these challenges with tactically enabled customer lifecycle strategies that automate key business processes. This includes:

  • Roadmap planning
  • Marketing execution
  • Forecasting and pipeline management
  • Product configuration and order management
  • Pricing management and analysis
  • Partner relationship management
  • Customer service
  • Customer analysis