IBM WebSphere Commerce Solutions and Services

Perficient delivers a comprehensive set of WebSphere Commerce solutions and services spanning the complete software development lifecycle. Our experts can help you at every stage of the game – whether you simply need a review of your existing site to identify areas for improvement or need a completely new site built from the ground up. Here are a few of the commonly requested services we offer:

Our eCommerce Health Check is a one-week analysis of your existing commerce environment, architecture and processes. Our experienced professionals interview the key parties involved in your commerce application to conduct a gap analysis of the current state, producing a report which benchmarks your commerce efforts against the best practices we have identified through many client engagements and knowledge from our industry-leading business partners. This report will provide you with concrete, actionable items to ensure your eCommerce projects are on track to achieve technical and business objectives and maximize your eCommerce investment.

Perficient’s eCommerce Strategy Review helps clients understand the benefits of planning for and prioritizing infrastructure and projects utilizing the IBM WebSphere Commerce platform. The review takes a holistic view of all projects, examining areas such as environment, business processes, management, communication, methodology and vision. With the outcome of this service, you will have a plan to align and prioritize your commerce projects with business needs. Documentation covers commerce will be used for, how it will be integrated with existing business processes and how governance of the commerce platform will be handled – what strategic, tactical and operational guidelines need to be defined and supported by the business.

Along with the Strategy Review, most customers also choose to engage in a Roadmap session. These are workshops where our WebSphere Commerce professionals meet with your business users with two primary goals: communicating the capabilities of WebSphere Commerce and the eCommerce vision established in the Strategy, as well as facilitating the creation of a prioritized list of specific eCommerce sites/projects/phases. By following the Roadmap, you will be able to establish your WebSphere Commerce foundation and build upon it in an achievable manner which takes advantages of the synergies within the product, your organization and your customers to maximize your commerce investment.

Some customers prefer to handle development of their eCommerce sites in-house, but don’t know where to start. That’s where we can help. Our WebSphere Commerce professionals work with your key business, IT and user stakeholders to identify the business and technical requirements for your eCommerce application. Using those requirements, we prepare a “fit-gap analysis” to map your business and system integration requirements to the WebSphere Commerce platform, identifying where you can take advantage of out-of-the-box functionality and where customization will be required. When the process is complete, you’ll have documentation covering the necessary infrastructure to support your eCommerce application, a technical and code design document outlining the WebSphere Commerce code to be developed, and a detailed Solution Development Plan which lays out the resources, tasks and timelines required for implementation of your project.

In addition to software architecture and design, Perficient offers complete end-to-end software development services. Based on industry best practices and our user-centered design principles, we can rapidly deploy even the most complex WebSphere Commerce environments. Since 1997, Perficient has worked hand-in-hand with IBM and our customers to develop leading-edge solutions. In fact, our development of a multi-channel sales solution for the computer industry led to the development of IBM’s patented Extended Sites capabilities. Our depth of experience and wide range of customers (including the broadest range of B2B solutions in the industry) gives us a unique insight into creative and flexible approaches to developing solutions to common problems.

By leveraging WebSphere Commerce experts from our local and global development teams, we can significantly reduce the overall cost of project development. Our blended team approach ensures that your projects are staffed with the right resources to architect your solution, and our CMMI Level 5 Global Delivery Center team ensures that the solution is accurately coded, tested and deployed at a substantially reduced cost – often saving you up to 40% off standard industry rates!

Perficient’s WebSphere Commerce support services ensure our clients’ success by providing guidance every step of the way. Even before the development is complete, we’ll ensure that your business is completely ready for go live. Our projects include knowledge transfer with both your IT staff and business users, making certain that your organization is ready to take on the day-to-day business and technical administration tasks on Day 1.

Perficient’s hosting and support services allow you to focus on selling your product while we take care of the headaches associated with hosting and managing an eCommerce site. Daily maintenance is a time-consuming task and is even more challenging when you don’t have specialized resources in place. Our commerce experts have the training and expertise which comes from years of working with the product. Let us manage the behind-the-scenes tasks while you focus on increasing revenue and customer satisfaction.