User Experience Practice

Perficient's User Experience (UX) practice creates engaging, useful and usable solutions that favorably impact our clients’ business value.

The user experience is defined as everything users see, touch, hear and feel when interacting with you, your solutions, and your services. The user experience encompasses many things including aesthetics, function, brand, price, ease of use, reliability, accuracy, lifecycle costs and maintenance. In short, UX is the how, when, and why of use.

With all these elements coming together to make up the user experience, it’s easy to see why it can be so difficult to get it right. We take the time to understand your users and to design a solution that gets it right the first time and provides measurable, positive impact on your business by:

Increasing online sales
Raising customer satisfaction
Lowering customer support costs
Improving employee productivity
Reducing the total cost of ownership investment

Why Perficient?

We can deliver what we design. Because our expert UX team is part of Perficient’s IT consultancy, we take an interdisciplinary approach to design and development, working alongside our architects and developers.
We bring true strategic business consulting to the table. Along with our strength in creating and improving the user experience, our user researchers, designers and user interface developers are cross-trained in business analysis.
Our approach is flexible, adaptable, innovative and rigorous. Our 3x3® iterative prototyping and usability testing technique is used to arrive at a strong conceptual model to user-centered approach.

Standard and Custom Offerings:

Multi-Sourced Global Delivery:

Enable Methodology:


Perficient executes an interdisciplinary, end-to-end, user-centered approach to UX design and development that employs the following techniques.
	Strategy
	Design
	User Experience Research
	Evaluation
	Training


Located in Hangzhou, China, Perficient's Global Delivery Center provides a multi-sourced solution option for our customers. This option combines senior-level solution advisors onshore to provide business and technical leadershop and SEI CMMI Level 5-Certified development services.
	Find out more about Multi-Source Delivery


Perficient's Enable Methodology allows for repeatable, high-quality services delivery through a unique and proven execution process map. Our methodology is grounded in a thorough understanding of our clients' overall business strategy and competitive environment.
	Find out more about our Methodology

Perficient’s world-class UX team is led by:

Charlotte Schwendeman
Janice James

books written

User-Centered Design Stories: Real-World UCD Case Studies, Janice James and Carol Righi (2007), Morgan Kaufmann – San Francisco, CA
233 Tips and Tricks for Recruiting the Right Users as Participants In Usability Studies, Deborah Hinderer Sova with Jakob Nielsen (2003), Nielsen Norman Group – Freemont, CA

Case Studies

Perficient has delivered custom usability solutions for many clients including: Nestle Purina Pet Care, Scottrade and Charter Communications.

Based on sound human factors, engineering and usability principles, Perficient's UX practice is a discipline that delivers real business benefits by solving real business challenges.