User Experience Practice

What makes a web site, application or software solution successful? A smart, engaging and astute user experience (UX). People want to be productive and accomplish tasks with minimum effort. They want to quickly and easily find what they're looking for. And they want to enjoy themselves in the process.

To some, creating a winning UX is a matter of common sense. But if smart design is just common sense, then why do so many users report bad experiences?

Designing a successful user experience is a deceptively complex task. It takes unique knowledge, skill and experience in the sciences of human-computer interaction, user-centered design, and usability testing. It requires an understanding of the software development process and the unique needs of the business at hand. Skillful management is needed to bring together technologists, business people, designers, writers and—most importantly—users, to build web sites and applications that deliver a positive user experience.

PERFICIENT CAN HELP

Perficient employs an interdisciplinary, end-to-end, user-centered approach to UX design and development. We start by gathering and analyzing business, market, and user requirements to understand users’ tasks and goals. When appropriate, we also perform user-based competitor evaluation and benchmarking. Based on this data, we propose design solutions that, through constant user feedback, ensure that your users will find your solution easy and engaging to use.

Perficient offers many UX services including:

	Usability Testing
	Competitor Evaluation
	Information Architecture
	Heuristic Evaluation
	Benchmark Testing
	Ethnographic Techniques
	Cognitive Walkthroughs
	Pre- and Post-Testing

Perficient’s world-class UX team is led by:

Charlotte Schwendeman
Carol Righi
Janice James

In April, 2007 Janice James and Carol Righi co-authored User-Centered Design Stories: Real-World UCD Case Studies. You may read more and purchase the book here.

Case Studies

Perficient has delivered custom usability solutions for many clients including: Nestle Purina Pet Care, Scottrade and Charter Communications.