Upgrading the Business with APIs
Cricket provides wireless services to more than 5.4 million customers in all 50 states.
GIVING WIRELESS CUSTOMERS SOMETHING TO SMILE ABOUT
Cricket Communications, the operating subsidiary of AT&T, is a rapidly expanding, nationwide low-cost provider of mobile wireless services. Cricket is the sixth-largest wireless telecommunications network in the United States.
Cricket’s rapid growth into new markets left it with aging systems that were unreliable, provided little process visibility, and increased customer churn. These systems led to slow time-to-market response and difficulty integrating with resellers – a key component of expanding network reach.