Getting Customer Service in Check
Zions Bank, a full-service bank, needed a user-friendly and scalable solution for searching, retrieving, displaying, and printing check images.
SOLUTION ACCELERATOR IMPROVES SPEED, SATISFACTION AND SERVICE
Approximately 4,000 Zions staff were using an outdated application to search for and view images of checks. Approximately 23 million check retrievals were performed each year. As the volume of checks increased year-over-year due to a greater number of accounts and transactions, the strain on the legacy check imaging system became apparent. While the user base was growing, application performance was declining and the retrieval application was also becoming increasingly difficult to maintain.