Western Union Creates Scalable BRMS System to Process Millions of Transactions in Less Than Three Hours

Western Union logoThe Western Union Company is an industry leader in global money transfer with approximately 510,000 Agent locations in 200 countries and territories. Western Union was founded in 1851 as the New York and Mississippi Valley Printing Telegraph Company. From the roots of the signature telegram business, western union expanded and evolved services in 1871 to offer electronic money transfer. Today, Western Union offers money order, money transfer, payment and prepaid services.


Western Union was using an internally written and outdated mainframe platform to manage/settle its daily money transfer transactions. The existing system was built on outdated technology that required high maintenance and that could not support business growth demands. In addition, the current system had compliance and audit issues, and governance processes were nonexistent.

Western Union required a system that will support growth strategies through scalability, flexibility, improved speed to market, reduced operational costs, and standardization. To accomplish this, Western Union needed to transform its existing platform to a new SOA/BRMS-based solution that offered a quicker time to market with minimum IT involvement.

Solution Deployed

Perficient created a BRMS solution to externalize Western Union Settlement Process Business Rules using WebSphere Operational Decision Management (WODM) V8.0, WebSphere Application Server v8, and Oracle 11g. Perficient architected, designed & developed a WODM (previously known as ILog) based system to meet the business needs of Western Union’s BRMS system. Perficient took the lead in the rule mining exercise to extract business rules from existing settlement calculation system and then authored approximately 600 settlement business rules which are invoked from re-engineered Settlement processes. These rules are triggered in batch mode. Perficient also helped Western Union to build a BRMS infrastructure.

The Perficient team was also involved in performance testing to prove the new WODM-based system is capable of handling 3 million Western Union transactions in less than 3 hours, where the legacy mainframe based system took 12 hours to process the same. Perficient also worked with key stakeholders across business and IT to define the rules governance process and identify additional BRMS use cases in other functional areas which are expected to be implemented using WODM.

  • Provides a scalable, flexible and easily maintainable new BRMS platform to accommodate business rules to support settlement calculation
  • Externalizes Settlement calculation rules
  • A business rules structure and data capture tool to support future reporting and metric requirements 

Business Value Delivered

  • New state-of-the-art system based on best-of-breed industry leading BRMS product, thereby offering a quicker time to market
  • Allows the business to quickly modify business rule policies with minimum to no IT involvement
  • Delivers a system that can process transactions four times faster than before and at a greater volume
  • Ability to enforce a governance process around business rules promotions, which was previously nonexistent
  • Improved business rules response times
  • Increased market strength from sophisticated event detection BRMS capability