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Privacy Policy

Effective Date: October 2022

1. INTRODUCTION

Perficient takes privacy seriously. We value the trust individuals visiting our websites or viewing our marketing activities (“you”) place in Perficient when sharing your personal information with us and strive to be transparent with you about what personal information we collect, what we do with it and with whom we share it. This Privacy Policy ("the Policy") describes the type of information Perficient, Inc. and its affiliates worldwide (“Perficient” or “we”) may collect from you, how and why it’s collected, and your associated rights. The Policy applies to individuals who contact Perficient by phone or electronically, visitors to Perficient’s website www.perficient.com (the “Website”), and other individuals who interact with Perficient in connection with its professional services and/or marketing activities. This Policy also applies to advertisements for Perficient’s products and services, which Perficient (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions and we encourage you to read them before using those websites.

An additional privacy notice is available for residents of California and Nevada.

Questions regarding this Privacy Policy can be directed via email to: privacyofficer@perficient.com or regular mail at:

Data Privacy c/o Legal Department

Perficient, Inc.

555 Maryville University Drive, Suite 500

St. Louis, Missouri 63141

2. TYPES OF INFORMATION COLLECTED

Perficient may collect the following types of information:

  • Personal Information. We may collect information such as your name and title; contact information such as email address, phone number, mailing address; and information about your current employer.
  • Communications with You. We may collect information you provide us when you contact us via our Website, or by email, phone or mail. We may also collect personal information when you enter a promotion including but not limited to your contact information, photos, videos and other user-generated content that you submit.
  • Social Media Information. In addition to personal information you may post on our social media pages, we may also collect your social media profile information and personal information posted on your page, including: profile picture, network, gender, username, user ID, age or age range, language, country, friends list, follower list, and any other information you have agreed it can share or that the social network provides to us.
  • Employment Information. If you apply for a job with us, we collect personal information that you include in your application as well as other information such as the name and address of your current/past employer(s) and your employment and educational history.
  • Device Information. We may collect the identity of the type of device you use to access our Website (e.g., device identifier, IP address or mobile operating system.)
  • Location Information. We may collect precise location information from your device (e.g., your exact location when you access our Website or information that allows us to approximate your location). For more information about your options related to the collection of your location information, see the “Your Rights Regarding Your Information” section below.
  • Log and Analytics Data. We may collect information about the browser you are using when visiting our Website as well as what site you came from, or what site you visit when you leave our Website.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

Perficient may collect your personal information in one or more of the following ways:

Directly From You. When you:

  • Sign up to receive marketing communications or register to download white papers or other similar research materials
  • Register for a webinar, event or live conference sponsored by Perficient
  • Respond to a survey
  • Contact us on our Website, via email, phone or by mail
  • Interact with Perficient social media pages
  • Apply for a job with Perficient

Automatically. When you:

  • Visit our Website on any device
  • Click on a Perficient sponsored link or third-party advertisement on another platform or website
  • Open an email from Perficient
  • Automatic collection of information may involve the use of tracking technologies such as cookies, pixels, Flash objects, APIs and mobile software development kits (SDKs) including the use of third party services to collect this personal information when you use our Website. For more information about our use of cookies and other tracking technologies to collect personal information about you automatically, please refer to the section called “Online Advertising and Third-Party Tracking” below.

From Third Parties.We may receive personal information about you from other sources including:

  • Our business partners, including online advertising networks, analytics vendors, and companies that co-sponsor our promotions.
  • Social media platforms, including Facebook (Meta), Instagram, Twitter, YouTube, LinkedIn, and TikTok. The information we receive from these social media platforms is dependent upon the social media platform’s policies and your settings on that site.
  • Referrals from colleagues and other third parties who may share your personal information with us because they think you may be interested in our services.
  • External resources such as telephone directories, newspapers, internet sites, public records, and commercially available data resources.
  • Companies that provide business related personal information to supplement what we already know about you, including data aggregators. Certain third parties might link your name or email address to other information they have collected.

By Combining Information We may combine your personal information from various sources in the following ways:

  • Combine personal information that we collect offline with personal information we collect through our Website.
  • Combine personal information that we collect about you from the different devices you use to access our Website.
  • Combine personal information we receive from third parties with personal information we already have previously collected about you.

4. HOW PERFICIENT USES YOUR INFORMATION

We may use your personal information in one or more of the following ways:

  • To Provide Our Products and Services. We may process your personal information in connection with the provision of Services. We may communicate with you about your account or our relationship.
  • To Improve Our Products and Services. We may use your personal information to make our Website, products and services better. We may also use your personal information to customize your experience with us.
  • To Respond to Your Requests or Questions. Perficient may process your personal information if you contact us with questions, concerns, requests to opt out of future communications or delete your personal information, feedback or to file a complaint.
  • To Review Your Application for Employment. If you apply for a job through our Website, we may use the personal information you provide to evaluate your application.
  • For Marketing Purposes. Perficient may process your personal information to inform you about our Services, new industry developments, relevant information in the industries we serve and our marketing events (including by electronic means, such as email). To do so we may process your contact information or information about your interactions on our Services to send you marketing communications; provide you with information about events, webinars, or other materials; and keep you updated about our Services.
  • For Targeted Advertising. We (along with third party partners) may engage in targeted advertising using personal information gathered across multiple websites, devices, or other platforms to serve you relevant advertising on our Website or on social media platforms, or other sites, services and mobile applications or on other devices you may use. For more information about your choices related to these communications, see the “Online Advertising and Third-Party Tracking” section below.
  • For Security Purposes. We may process your personal information in connection with data security (e.g., to combat spam, malware, malicious activities or security risks; improve existing security measures) or to ensure that unauthorized individuals cannot access your personal information we process.
  • As Otherwise Permitted by Law. We may also from time to time use your personal information in other legally permissible methods. This Policy will be updated if necessary.

5. WHEN PERFICIENT MAY SHARE YOUR INFORMATION

Perficient does not sell, exchange, transfer, or provide your personal information to any third parties except as set forth below:

  • Internally. As a global organization, Perficient may share your information with its offices and data centers throughout the world to provide our Services (e.g., the United States, Europe, Latin America, and Asia) and marketing purposes.
  • With Your Consent. We may display personal information you post on our social media accounts. Perficient may also disclose your information to a third party if you have given us your consent to do so or Perficient is required to do so to perform contracted Services.
  • With Our Service Providers. We may share your personal information with third parties who perform services on our behalf so that they can assist us with the maintenance of our Services or delivery of targeted advertising. Our contracts with these service providers prohibit them from sharing your personal information with others for other purposes than as directed by us.
  • With Our Business Partners. We may share your personal information with a third party that co-sponsors a survey or webinar.
  • For Business Transactions or Reorganizations. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of our company assets, and as part of such transaction, we may disclose personal information to a third-party during the applicable negotiations. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership. Except as otherwise provided by a bankruptcy or other court, the use and disclosure of all personal information will be subject to policies that are consistent with the policies described in this Policy. However, any personal information that is submitted or collected after that transfer may be subject to a new privacy policy adopted by the successor entity.
  • To Comply with the Law or To Protect Ourselves or Third Parties. For purposes of responding to a court order or subpoena or sharing personal information at the request of a government agency or investigatory body. Perficient may use, share, or disclose information about you in order to address legal concerns or liabilities, especially when we believe, in our sole discretion, that (a) you might have misused the Services, such as to gain unauthorized access to any system, engaged in spamming, denial of service attacks, or similar attack; (b) disclosure is reasonably necessary to enforce our Terms of Use ; (c) to respond to suspected illegal or fraudulent activity; (d) to protect legal rights or defend against legal claims; (e) to allow us to pursue available remedies or limit the damages that we or a third party may sustain.
  • For Other Reasons We May Describe to You. This Policy will be updated if necessary.


6. CHILDREN UNDER 16

Our Website is intended for adults. We do not knowingly collect or solicit any information from anyone under the age of 16 though our Website. If we learn that we have inadvertently collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have collected personal information from a child under 16, please contact us at privacyofficer@perficient.com.

 

7. YOUR RIGHTS REGARDING YOUR INFORMATION

You have the following rights regarding your information that may be held by Perficient. Keep in mind that for your protection, Perficient may need to verify your identity before acting on the types of requests outlined below. Perficient will act on all requests as soon as reasonably practicable.

Opting Out of Marketing

You can opt out of Perficient’s marketing communications at any time by using the unsubscribe links or instructions included at the bottom of our emails, or by contacting us at privacyofficer@perficient.com.

Please note you may still receive non-marketing messages from us if Perficient is actively performing Services for your employer.

Accessing/Updating Your Information

You have the right to request access to and/or update personal information collected by Perficient at any time by contacting us directly at privacyofficer@perficient.com. When making your request, please clearly state what information you would like to access, have changed, suppressed from Perficient’s CRM database, or other limitations you would like to put on our use of your personal information, including discontinuing any onward transfers or sharing with business partners. Perficient may request additional information to verify your identity before implementing your request and requires that requests are sent from the email address we have associated with you in our system.

 

8. ONLINE ADVERTISING AND THIRD-PARTY TRACKING

Cookies & Other Tracking Technologies:

Perficient automatically collects usage and device information when you visit our Website, open our emails or otherwise engage with us. We typically collect this information through the use of cookies (a small text file sent from a website and stored on your device) and may also employ web beacons or pixels and similar tracking technologies, and/or third party services to collect this information. Cookies and other tracking technologies may collect information about your device and its software, such as your IP address, browser type, device type, date and time stamp, unique device ID, and about the way you engage with our Website (e.g., the website accessed prior to our Website and/or the website you access after our Website, the specific pages on our Website you visit, how frequently you access our Website, whether you open emails or click the links contained in emails, whether you access our Website from multiple devices, and similar activity related to your activity on our Website). By visiting Perficient’s Website, you agree to allow Perficient to place “cookies” on your device and our use of the other tracking technologies described in this section.

Perficient uses the information described above to provide custom, personalized content and information, including targeted content and advertising, recognize you across multiple devices, monitor aggregate usage metrics such as total number of visitors, traffic, usage, and demographic patterns of our visitors, and otherwise enhance our Website and your user experience.

Your browser may give you the ability to control cookies or other tracking technologies, or to reject browser cookies. If you block cookies, certain features on our Website may not work. Depending on your mobile device and operating system, you may not be able to delete or block all cookies and you may not be able to block non-cookie technologies (such as flash cookies) and these browser settings that block cookies may have no effect on such techniques. In addition, options you select relating to cookies and other tracking technologies are browser and device specific. Keep in mind, you must exercise these choices on each browser and device you use.

Targeted Advertising:

Perficient engages in targeted advertising and works with service providers and third-party platforms to deliver online advertising that we believe may be relevant to you. Third party online advertising networks, social media companies, and other third-party services may separately collect information about you on their websites over time and may display Perficient’s ads on social media platforms, websites, apps, or other services you may use. Typically, though not always, the information used for targeted advertising is collected through cookies or similar tracking technologies on our Website and third-party websites/platforms and may utilize a common account identifier (such as an email address or user ID) or hashed data to help identify you across devices or serve you ads.

Google Analytics and Advertising:

Perficient uses Google Analytics to better understand how our users interact with our Platform. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners' sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout /. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences or by vising NAI’s online resources at http://www.networkadvertising.org/choices.

Do Not Track:

Some browsers have “do not track” features that allow you to tell a website not to track you. Because these features are not all uniform Perficient does not currently have a way to respond to those signals. Be aware that even if you block or reject cookies as described in this Policy, this will not block all of the tracking technologies.

 

9. DATA SECURITY

Perficient understands the importance of keeping your information secure and makes reasonable efforts to protect information in its custody, but cannot guarantee the security of any information we may have collected or received from you or transmitted to you. While no security system or data storage or transmission over the Internet or otherwise is fully secure, Perficient uses reasonable technical, organizational, and administrative measures to reduce the risk of unauthorized or unlawful access or processing, and against accidental loss, destruction, or damage to your information. We believe that these measures are reasonably adapted to the nature of the information in our custody. In addition to the security measures detailed above, Perficient protects your personal information by taking measures: (i) to protect the ongoing confidentiality, integrity, availability, and resilience of our processing systems and services; (ii) to restore the availability of and access to personal information in a timely manner in the event of a physical or technical incident; and (iii) to regularly test, assess, and evaluate the effectiveness of our technical and organizational measures. See https://www.perficient.com/customer-security-statement for additional information on Perficient’s security practices. If have questions or concerns about the security of your information, please contact us at datasecurity@perficient.com.

 

10. LINKS TO THIRD-PARTY SERVICES

Perficient’s Website, marketing communications, and social media accounts may contain links to other third-party sites, applications or other online services. If you click on a link to a third-party site or other online service, you will be taken to a site or other online service we do not control and that is not governed by this Policy. Perficient is not responsible for the privacy practices used by third-party sites and other online services and strongly suggests that you read the privacy policies of those sites and other online services carefully.

 

11. STORAGE AND RETENTION OF INFORMATION

Perficient is a global company and may store your personal information in or outside of the United States. Individuals who reside outside of the United States should be aware that we may transfer your personal information to the United States. Perficient will retain your personal information as necessary to: perform the activities described in this Policy; for as long as we have an ongoing relationship with you, to provide services to you, and to comply with our global legal, contractual, regulatory, accounting or reporting requirements.

 

12. NON-US RESIDENTS (INTERNATIONAL DATA TRANSFERS)

This section only applies to individuals residing outside the United States.

As a global organization, Perficient may store, process and transmit personal information in locations around the world, including locations outside of the country or jurisdiction where you are located. Perficient only sends personal information within a restricted legal framework, such as e.g. the European Economic Area (EEA) or Asian Pacific Economic Cooperation (APEC), to

  • follow your instructions;
  • comply with a legal duty; or
  • work with our agents and advisers who we use to help run our business and services.

If we do transfer personal information outside of the restricted legal framework, Perficient will make sure that it is protected in the same way as if it was being used in that restricted legal framework. We will use one of the following safeguards:

  • Transfer to another Country whose privacy legislation ensures an adequate level of protection of personal information similar or equivalent to the country it was collected in; or
  • Put in place a contract with the third-party that means they must protect personal information to the same standards as in the country the data was collected in.

13. CALIFORNIA RESIDENTS

This section applies only to California residents.

Pursuant to the California Consumer Privacy Act of 2018, as amended (“CCPA”), below is a summary for the last twelve (12) months of the “Personal Information” categories, as identified and defined by the CCPA (see California Civil Code section 1798.140(o)), that Perficient collects, the reason we collect the Personal Information, where we obtain the Personal Information, and the other entities with whom we may share the Personal Information. Under the CCPA, Personal Information is defined as any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

The term “Personal Information” as used in this section of Policy means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

For the purposes of this Policy, Personal Information does not include:

  • De-identified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to you.
  • Publicly available information from government records.
  • Information about job applicants, employees and other of our personnel.
  • Information about employees and other representatives of third-party entities we may interact with.

Perficient generally collects the following categories of Personal Information in providing our Services:

  • identifiers such as a name, address, unique personal identifier, email, phone number, your device’s IP address, software, and identification numbers associated with your devices;
  • characteristics of protected classifications under California or federal law, such as gender;
  • commercial information such as records of products or services purchased, obtained, or considered by you;
  • Internet or other electronic information regarding you browsing history, search history, the webpage visited before you came to our website, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information;
  • professional or employment-related information;
  • your geolocation, to the extent you have configured your device to permit us to collect such information; and
  • inferences about your preferences, characteristics, behavior and attitudes.

For more information about the Personal Information we collect and how we collect it, please refer to section 2 above.

We collect Personal Information for the business purposes described in section 4 above. The CCPA defines a “business purpose” as the use of Personal Information for the business’s operational purposes, or other notified purposes, provided the use of Personal Information is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or another operational purpose that is compatible with the context in which the Personal Information was collected.

The categories of other individuals or entities with whom we may share your Personal Information are listed in section 5 above.

Privacy Rights.

If you are a California resident, you have several rights in your Personal Information, subject to certain exceptions. Your rights include:

  • Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. Perficient will not discriminate against you for exercising your right to know, delete or opt-out of sales.
  • Right to Know. You have the right to request in writing: (i) a list of the categories of Personal Information, such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, you have the right to request: (i) the categories of Personal Information we have collected about you, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared Personal Information, and (v) the specific pieces of Personal Information we hold about an individual.
  • Right to Access. You have the right to request a copy of the specific Personal Information Perficient collected about you during the 12 months before your request.
  • Right to Delete. You have the right to request that Perficient delete any Personal Information we have collected from you or maintain about you, subject to certain exceptions.
  • Right to Opt-Out of Selling. Based on the definition of “sell” under the CCPA and under current regulatory guidance, Perficient does not believe we engage in such activity and have not engaged in such activity in the past twelve months.

To assert your right to know, to access, or to delete your Personal Information, please contact us by email at privacyofficer@perficient.com. To confirm your identity, Perficient may ask you to verify Personal Information we already have on file for you. If Perficient cannot verify your identity based on the information on file, you may be asked to provide additional information to verify your identity, and for security or fraud-prevention purposes.

Under the CCPA, a California customer may also use an authorized agent to make a CCPA privacy request on the consumer’s behalf. To make a request on behalf of a California consumer whose personal information has been collected by Perficient, the authorized agent must first provide a copy of either (a) a letter signed by the customer authorizing the agent to submit a CCPA request on his or her behalf, or (b) a valid power of attorney issued pursuant to California Probate Code sections 4000 to 4465. An authorized agent must email one of these documents to privacyofficer@perficient.com and include a phone number where the agent may be reached during regular business hours.

This section applies only to California residents.

Pursuant to the California Consumer Privacy Act of 2018, as amended (“CCPA”), below is a summary for the last twelve (12) months of the “Personal Information” categories, as identified and defined by the CCPA (see California Civil Code section 1798.140(o)), that Perficient collects, the reason we collect the Personal Information, where we obtain the Personal Information, and the other entities with whom we may share the Personal Information. Under the CCPA, Personal Information is defined as any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

The term “Personal Information” as used in this section of Policy means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

For the purposes of this Policy, Personal Information does not include:

  • De-identified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to you.
  • Publicly available information from government records.
  • Information about job applicants, employees and other of our personnel.
  • Information about employees and other representatives of third-party entities we may interact with.

Perficient generally collects the following categories of Personal Information in providing our Services:

  • identifiers such as a name, address, unique personal identifier, email, phone number, your device’s IP address, software, and identification numbers associated with your devices;
  • characteristics of protected classifications under California or federal law, such as gender;
  • commercial information such as records of products or services purchased, obtained, or considered by you;
  • Internet or other electronic information regarding you browsing history, search history, the webpage visited before you came to our website, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information;
  • professional or employment-related information;
  • your geolocation, to the extent you have configured your device to permit us to collect such information; and
  • inferences about your preferences, characteristics, behavior and attitudes.

For more information about the Personal Information we collect and how we collect it, please refer to section 2 above.

We collect Personal Information for the business purposes described in section 4 above. The CCPA defines a “business purpose” as the use of Personal Information for the business’s operational purposes, or other notified purposes, provided the use of Personal Information is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or another operational purpose that is compatible with the context in which the Personal Information was collected.

The categories of other individuals or entities with whom we may share your Personal Information are listed in section 5 above.

Privacy Rights.

If you are a California resident, you have several rights in your Personal Information, subject to certain exceptions. Your rights include:

  • Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. Perficient will not discriminate against you for exercising your right to know, delete or opt-out of sales.
  • Right to Know. You have the right to request in writing: (i) a list of the categories of Personal Information, such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, you have the right to request: (i) the categories of Personal Information we have collected about you, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared Personal Information, and (v) the specific pieces of Personal Information we hold about an individual.
  • Right to Access. You have the right to request a copy of the specific Personal Information Perficient collected about you during the 12 months before your request.
  • Right to Delete. You have the right to request that Perficient delete any Personal Information we have collected from you or maintain about you, subject to certain exceptions.
  • Right to Opt-Out of Selling. Based on the definition of “sell” under the CCPA and under current regulatory guidance, Perficient does not believe we engage in such activity and have not engaged in such activity in the past twelve months.

To assert your right to know, to access, or to delete your Personal Information, please contact us by email at privacyofficer@perficient.com. To confirm your identity, Perficient may ask you to verify Personal Information we already have on file for you. If Perficient cannot verify your identity based on the information on file, you may be asked to provide additional information to verify your identity, and for security or fraud-prevention purposes.

Under the CCPA, a California customer may also use an authorized agent to make a CCPA privacy request on the consumer’s behalf. To make a request on behalf of a California consumer whose personal information has been collected by Perficient, the authorized agent must first provide a copy of either (a) a letter signed by the customer authorizing the agent to submit a CCPA request on his or her behalf, or (b) a valid power of attorney issued pursuant to California Probate Code sections 4000 to 4465. An authorized agent must email one of these documents to privacyofficer@perficient.com and include a phone number where the agent may be reached during regular business hours.

14. NEVADA RESIDENTS

Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Based on the definition of “sell” under the CCPA and under current regulatory guidance, Perficient does not engage in such activity and have not engaged in such activity in the past twelve months.