Perficient helps you turn metering data into real, defensible ROI — through shared data, smarter operations, and AI-driven automation.
You already know the challenges. Data is being collected — but not operationalized. Teams are working in silos — billing, outage, and field ops are disconnected. Operations remain reactive instead of predictive. AMI upgrades risk becoming sunk costs.
This isn’t a metering problem. It’s a data activation and operations problem.
True AMI ROI isn’t about meters. It’s about what your organization can do with the data that meters generate. With the right foundation, AMI helps utilities providers:
Access one shared data layer reducing coordination costs across teams
Achieve real-time operational signals across outage, field ops, and customer service
Turn AMI into a predictive engine that detects issues before customers call and improves transparency
Offer a differentiated customer experience with proactive communication
For a large U.S. energy provider, Perficient built a real-time AMI data platform that:
The result: A shift from reactive troubleshooting to real-time decision-making across teams.
We ingest, normalize, and unify AMI data with OMS, GIS, SCADA, and customer systems, creating a single, governed source of truth. Event-driven pipelines replace brittle, point-to-point integrations, and meter data is enriched with asset, location, and customer context at ingest.
We embed AMI insights directly into core workflows — turning data into visible, actionable context for every team. Outage discrepancies are surfaced for operators to resolve. Field tickets are enriched with meter, asset, and location data before dispatch. Customer service gains real-time meter visibility. Maintenance and planning teams use AMI signals to prioritize work.
We integrate AI and automation to shift from reactive to predictive operations. A centralized command center autonomously monitors usage, detects anomalies, sends alerts, and prepares tickets. Benefits include faster outage detection, earlier meter issue identification, and reduced time spent on reactive tasks.
Christine Frietchen, Manager, Marketing Communications,
Evergy
We have a deep understanding of meter ops, outage workflows, and grid operations combined with a laser focus on data activation and change management that unifies your organization. Partnering with us means benefitting from our practical approach to implementing AI in real operations. We don’t just modernize AMI. We make it work across your entire organization.
Associate Vice President
Energy and Utilities Strategy Lead
Associate Vice President
Energy and Utilities Client Partner
Utilities that aren’t seeing ROI on their AMI 1.0 investments may think they just need an upgrade to AMI 2.0. But the hardware isn’t the problem. It’s the data foundation.
AMI data starts as a signal within meter operations, but its value compounds as it moves across the organization. As that signal reaches each team, it transforms isolated data into enterprise-wide action.
Organizations rushing to automate workflows are accidentally automating away the expertise that made those workflows valuable. Speed has a hidden cost.