Analyst Coverage

Perficient is listed in the IDC Market Glance: Payer, 1Q26 report for the third consecutive year, including both IT Services and Data Platforms / Interoperability categories. We believe this reflects our continued alignment with the capabilities health insurers need to modernize responsibly and competitively. As the healthcare ecosystem faces rising expectations around AI and data, organizations must prioritize progress without sacrificing trust or control. Our AI-driven approach and deep industry expertise empower organizations to modernize with confidence and deliver more empathetic, trusted member experiences. 

Perficient is included in the IDC ServiceScape: U.S. Midmarket Salesforce Implementation Services 2025-2026, a report that maps Salesforce services capabilities across the industry, giving buyers a clear view of what providers actually deliver. "Our clients ask for clarity, speed, and confidence. We align to a single KPI, orchestrate the workflow, and build in governance so value is visible and repeatable," said Hunter Austin, Associate Vice President, Perficient Salesforce Practice. We help enterprises lead AI-powered transformation using Agentforce, Data 360, and Agentforce Marketing—turning real-time intelligence into experiences that deliver measurable impact.

Perficient is recognized in Forrester's Salesforce Consulting Services Landscape, Q4 2025, for our North America focus and industry focus in financial services, healthcare, and manufacturing. In the report, Perficient is shown for having selected Agentforce, Data 360 (Data Cloud), and Industry Clouds as top reasons clients work with us out of extended business scenarios provided by Forrester. We believe this recognition confirms what leading analysts and buyers already see: the next phase of Salesforce isn't about bigger projects—it's about faster proof of value.

Perficient is listed as a "DEOT Services Provider with Other IT Services" in the IDC Market Glance: Digital Engineering and Operational Technology Services, 4Q25. "We're proud to help organizations modernize their product engineering capabilities, optimize their operational technology infrastructure, and leverage AI and other advanced technologies to accelerate innovation and drive competitive advantage," said Justin Huckins, Perficient Director, AI Digital and Martech Strategy. We believe this reflects what we've been building: real expertise in automotive technology. To us, our recognition as a Major Player in the IDC MarketScape: Worldwide IT and Engineering Services for Software-Defined Vehicles 2025 Vendor Assessment confirms it—we deliver on software-defined vehicles because we understand how to engineer systems that perform under real-world conditions.

Perficient is recognized among only 11 vendors in The Forrester Wave™: AI Technical Services, Q4 2025. In the report, we're one of two vendors to receive above-average customer feedback. According to Forrester's evaluation, "customers praise the skills and experience of Perficient's personnel." We believe this reflects what sets us apart: we don't just talk about AI—we deploy it. Our expertise in generative AI, machine learning, and intelligent automation, backed by a curated partner network and diversified global delivery, helps organizations make smarter decisions, cut operational costs, and deliver faster, higher-quality results.

Perficient is recognized as a Major Player in the IDC MarketScape: Worldwide Experience Design Services 2025 Vendor Assessment. According to the IDC MarketScape, "In conversations with Perficient's reference clients, the three areas where experience design services buyers commended the vendor highly were for the quality of its professionals, for its industry specific capabilities, and differentiation as a vendor." We believe this reflects what sets us apart: we don't just design experiences—we build them on data-driven insights, personalization, and AI to deliver engagement and outcomes that hold up in the real world.

Perficient is named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2025 Vendor Assessment. The report states, "As an independent digital experience agency, Perficient combines business and technology transformation capabilities, including a robust collection of supporting assets and tools, with a focus on the design and build of customer experiences." We pair business transformation with an AI-first approach that doesn't just redesign customer experiences—it rebuilds them to deliver measurable outcomes. "Our clients value Perficient's AI-first approach because it transforms customer experiences and delivers measurable business results," says Erin Rushman, general manager of digital marketing and experience design operations.

Perficient is recognized in The Organizational Change Management Landscape, Q4 2025, as a consultancy with geographic focus across North America, EMEA, APAC, and LATAM, and industry focus in financial services, healthcare, and utilities. We are shown in the report for having selected extended business scenarios including Process Improvement/Engineering, Declining Performance, and Volatility as top reasons clients work with us. We integrate strategy, execution, and innovation to build adaptive organizations that don't just weather disruption—they use it.

Perficient is named a Major Player in the IDC MarketScape: Worldwide Customer Experience Strategy Consulting Services 2025 Vendor Assessment. We help organizations deploy AI to transform customer experiences—not as a future ambition, but as a current capability. We believe this recognition reflects what clients already know: we deliver measurable CX outcomes through collaborative models that scale. No theoretical frameworks—just transformation that holds up in the real world.

Perficient is named among notable providers in The Commerce Services Landscape, Forrester's authoritative overview of 40 global providers. We're one of only three providers included in the report to have selected Extended Reality and Augmented Reality Commerce capabilities as top reasons clients work with us. We believe this is a differentiator for us. Our team transforms legacy systems into intelligent platforms, deploys AI across the commerce lifecycle, and builds immersive experiences that drive measurable growth.

Perficient is named a Major Player in the IDC MarketScape: Worldwide IT and Engineering Services for Software-Defined Vehicles. According to IDC, Perficient "excels in its off-board SDV capabilities with advanced data analysis platforms supporting multiple automotive use cases and guides OEMS through strategic tools like the Envision framework and maintains strong partnerships with top-tier tech and automotive players." We're not just tracking where automotive is headed—we're engineering what gets built. "Whether we're powering subscription-based monetization, unlocking predictive insights, or creating more connected and personalized customer experiences, Perficient is helping drive what's next in mobility," says Justin Huckins, director of digital strategy and automotive industry lead.

Perficient is included in the IDC ServiceScape for Microsoft Power Apps Low-Code/No-Code Customer Application Development Services, 2025. "Our approach to Power Platform is rooted in strategy, scale, and speed. We're not just building apps—we're enabling transformation. By combining governance frameworks, multi-shore delivery, and AI-powered experiences, we help clients unlock the full potential of low-code development and drive meaningful business outcomes," says Perficient Director of Microsoft Business Applications, Eric Schmitt. We believe this inclusion reflects what clients already see: we turn low-code platforms into strategic capability—delivering faster innovation and streamlined development through Microsoft Power Platform that holds up under real-world pressure.

Perficient is included in the "IT Services Providers with Enterprise Intelligence Services offerings" category of IDC's Market Glance: Enterprise Intelligence Services for the second year in a row. IDC defines Enterprise Intelligence "as an organization's capacity to learn combined with its ability to synthesize the information it needs in order to learn and to apply the resulting insights at scale by establishing a strong data culture." Enterprise intelligence isn't just redefining business—it's separating leaders from followers. We help organizations that understand intelligent technologies aren't a future bet—they're the price of staying relevant now.

Perficient Director Priyal Patel is quoted in Forrester's report, which maps a pragmatic path to becoming an intelligent healthcare organization (IHO). "Today's decisions should be guided by long-term thinking, envisioning your organization's business needs five to 10 years into the future," says Priyal, emphasizing the importance of a shared strategic vision. We deploy AI-powered transformation to reshape healthcare consumer experiences, streamline operations, and improve the cost, quality, and equity of care—not as a vision statement, but as work that delivers now.

Perficient is included in the IDC Market Glance: Digital Business Professional Services, 3Q25 report for the fourth consecutive year (Source: IDC). We're listed in the Technology Transformation Dominant category, where IDC defines participants as: "organizations [that] offer technology consulting advice and services as their primary service line to drive digital transformation." We believe this reflects what we've been building: AI-first capabilities that give clients the technology foundations and AI readiness to accelerate transformation and deliver outcomes that hold up under scrutiny.

Perficient experts were interviewed for The Impact of AI on Digital Experience Platforms, exploring how DXP vendors embed AI agents to streamline experience operations and expand toolsets. Organizations need strong data foundations, human oversight, and change management to deploy AI responsibly—not just efficiently. We believe our inclusion in this research reflects our expertise in helping enterprise clients implement and optimize DXPs through AI-powered transformation that delivers under real-world conditions.

Perficient experts were interviewed for Forrester's report on the connection between knowledge management and the developer experience. "You can't improve developer experience in isolation. It has to be part of a broader system. If developers don't know where to look, don't feel heard, or don't trust the docs, it doesn't matter how advanced your tools are. Knowledge is the glue that holds it all together," said Judah Tice, practice director of product development at Perficient. We help enterprise organizations improve developer productivity and long-term engineering health—not through better tools alone, but by fixing the systems that support how work actually gets done.

Perficient is included in the category of IT Services Providers in the IDC Market Glance: Customer Experience Services, 2Q25 report for the third year in a row. According to IDC, "Agentic AI and GenAI are working their way into marketing and sales technologies and services, beginning with a pragmatic focus on automating, improving and scaling existing business processes and offerings. New AI-based business models have yet to emerge, but AI is already putting existing CX services under pressure to change." We deploy generative AI, journey science, and data-driven strategies to rebuild customer experiences—delivering transformation that holds up under pressure, not just in presentations.

Forrester interviewed Perficient for their recent report on transforming the manufacturing ecosystem to drive greater business impact. In the interview, we shared insights on how content shapes customer experience, the responsible deployment of AI, breaking down organizational silos, maintaining inventory accuracy, and accelerating digital maturity. Our approach addresses these challenges head-on—not as theory, but as execution. We believe our participation reflects our track record in helping manufacturers modernize digital ecosystems to deliver experiences that scale and perform under real-world conditions.

Forrester included Perficient in its Landscape report as a consultancy with an industry focus in financial services, manufacturing, and pharmaceuticals and medical equipment. Forrester defines AI Technical Services as, "The delivery capability of repeatable and scalable AI solutions, encompassing AI and data infrastructure, governance, training, and innovation." We deploy AI to help clients innovate faster, operate smarter, and deliver measurable outcomes—not as capability statements, but as work that performs under pressure. We believe this recognition confirms our ability to help clients harness AI to solve complex business challenges.

Perficient is recognized as a connected product engineering services consultancy in North America and Latin America, with an industry focus in manufacturing/production of industrial products, pharmaceuticals and medical equipment, and utilities. We believe this reflects our leadership in helping clients build smarter, more connected products that deliver business value—not as a vision, but as engineering that performs. Clients rely on us for implementation and the strategic work that drives connected product success.

Perficient is recognized in this report as a large-sized consultancy with industry focus in financial services, healthcare, and industrial products, with a geographical presence in North America, Asia-Pacific, and Latin America. According to Forrester, "organizations leverage digital transformation services to articulate and orchestrate strategy-aligned transformation journeys, align tech modernization with people, organization, and culture changes, and navigate transformation risks." We believe our inclusion reflects our track record in guiding businesses through digital transformation—not as methodology, but as execution that drives efficiency and delivers customer experiences that hold up under pressure.

Perficient was interviewed by Forrester on intelligent healthcare organizations. "Trust is crucial in healthcare. Understanding how to make AI algorithms interpretable and ensuring they can provide transparent explanations of their decisions will be key to fostering trust among clinicians and patients," said Felix Bradbury, Perficient Senior Solutions Architect. We believe our inclusion reflects our commitment to deploy technology, interoperability, and digital experiences that build consumer trust and support more-personalized care—not as ambition, but as work that performs in real clinical and patient environments.

Perficient was included in the newly introduced categories of IT Services and SI Services in the IDC Market Glance: Healthcare Operational IT Solutions, 1Q25. According to the report, "This expansion reflects the industry's shift toward outsourced expertise, scalable service models, and strategic partnerships to manage complex operational IT and infrastructure efficiently." We believe our inclusion reflects our expertise in deploying AI-driven automation and advanced analytics to optimize technology investments and navigate industry challenges—not as consulting advice, but as execution that delivers under real-world complexity.

Perficient was included in the categories of IT Services and Data Platforms/Interoperability in the IDC Market Glance: Payer, 1Q25 report. According to IDC, this report "provides a glance at the current makeup of the payer IT landscape, illustrates who some of the major players are, and depicts the segments and structure of the market." We feel that our inclusion reinforces our expertise in deploying digital capabilities to unlock personalized experiences and drive operational efficiencies with clients' complex, highly regulated healthcare data—not as strategy decks, but as systems that perform under compliance pressure.

Forrester featured Perficient's development of a GenAI virtual assistant for a leading automotive manufacturer in a new report. The report cites Perficient's work as an example of how to responsibly scope GenAI, and Forrester also presented the case study for the assistant at the Forrester CX Summit in 2024. We believe our inclusion reflects Perficient's commitment to designing and deploying GenAI solutions that drive efficiency, innovation, and measurable outcomes—not as proof of concept, but as production systems that scale.

IDC has named Perficient as a Major Player in its Worldwide Cloud Professional Services MarketScape. According to IDC, Perficient is "a midsized cloud services provider that can combine client intimacy with industrial-strength capabilities in technology transformation and experience design and build." The report highlights our global managed services group for having "developed a cloud operations playbook as a templated accelerator used for guiding clients on how to operate in the cloud." We deliver cloud transformation that scales—pairing strategic rigor with practical execution that performs under production conditions.

Perficient is recognized as a Major Player in the IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024-2025 Vendor Assessment. According to IDC, "Perficient combines business and technology transformation capabilities, with a focus on the design and build of customer experiences, notably on Adobe platforms." The report also states that, "Based on conversations with Perficient's clients, the vendor's three main strengths are value creation, people quality, and client empowerment." We believe this recognition reflects our Adobe Experience Cloud capabilities, industry and technical expertise, global delivery network, and commitment to quality service—validated by the clients who depend on our work to perform.