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CRM On Demand

Oracle’s CRM On Demand is a comprehensive, yet quickly deployable CRM solution that allows organizations both large and small to increase time to value and decrease costs by lowering IT infrastructure investment. Perficient can help you leverage this SaaS model by utilizing Oracle CRM On Demand to automate your sales force, build a responsive customer service organization, modernize your marketing efforts and create reports through embedded analytic capabilities.

Perficient can help you recognize the full benefits of Oracle’s CRM On Demand by ensuring that your organization has a strategic and complete implementation, defined business goals, a solid foundation of training, complete knowledge transfer about system capabilities, and adequate resources to properly support the user base upon go live.

Perficient's solutions include:

  • Business Analysis - Properly determine the scope of the implementation and define critical success factors to ensure a successful roll-out.
  • Configuration - Configure it to ensure the system will accommodate your requirements and address your unique business needs.
  • Data Migration - Improve data quality and migrate existing data to Oracle's solution.
  • System Integration - Integrate On Demand with legacy applications and back office functionality. Business Intelligence /
  • Embedded Analytics - Leverage embedded analytics capabilities to implement reports and dashboards that enable users to gain customer insight and make more informed decisions.
  • Training - Deliver complete training effort including training plan, material development and classroom instruction to enable self sufficiency.

 

Siebel CRM

Perficient’s business CRM expertise, implementation knowledge and industry experience can help leverage the Oracle platform to help deliver immediate value and defined business results to your organization. Oracle's Siebel CRM product is an industry leading solution for enterprise businesses. We deliver Siebel CRM services with a flexible delivery solution that combines remote technical capabilities and on-site business and project leadership.

Our consultants deliver:

  • Comprehensive and innovative sales, marketing, and service solutions that maximize business results
  • Embedded analytics that provide valuable insight to help make better decisions
  • A pre-built data warehouse that helps analyze complex information through historical analyses (spot trends over time)
  • A built-in virtual contact center that enables superior sales and service support without the upfront investment in hardware, software, and CTI (computer telephony integration) resources traditionally required to build a contact center
  • Front-to-back-office integration that provides 360-degree views of customers and their relationship with your organization Perficient's consulting services cover a variety of areas outside of CRM as well.