Focused on enabling Customer Experience (CX) and Customer Relationship Management (CRM) best practices by industry, Perficient delivers strategic solutions to help you solve the ever evolving and increasingly complex challenges you face managing and enhancing customers’ experiences. The quality and value of our delivery is unique in that we establish close partnerships with our clients for long-term success in their journey to not only meet, but exceed, their customers’ expectations. By simplifying your CX technology platform, we believe your organization will be able to focus on innovation required in a rapidly changing customer environment.
Helping you understand your customer and their experience with your company is our specialty. Managing across all mobile, social, digital, phone, and in-person channels, we enable you to make the most out of each interaction with your customer. Working closely with our Experience Design (XD) team, we'll seamlessly integrate your brand and presence to drive additional value from each customer interaction.
Perficient’s Customer Experience practice can help you provide a consistent, simple, and relevant experience for your customer as they move through the customer lifecycle across all channels…from prospect to a loyal customer.
Everything from customer segmentation, sales rep performance, service excellence, and harnessing social media represent core parts to each CX solution we deliver. Our expertise in CRM, which remains a core component to a company’s overall CX strategy, positions Perficient as a trusted partner as you seek to service an increasingly empowered customer base.
Our core Customer Experience and CRM functional areas include:
- Service / Call Centers
- Knowledge Management & Search
- Campaign Management & Segmentation
- Social Marketing, Monitoring, & Enablement
- Field Service
- Sales Force Automation & Effectiveness
- Mobility Enablement
- Information Management and Master Data Solutions
- Channel Management & Optimization
- Data Integration Services
- Commerce: B2B and B2C
Perficient delivers leading CRM solutions across industry verticals including: