Holistic Commerce Solutions

The Empowered Customer

In the age of information, customers expect more from their on-line experience — better service, options, price, and ultimately delivery of products and/or services. Technology enables them to research information, compare products, and interact across channels seamlessly. The buyer/seller dynamic has evolved and experienced a remarkable transformation with the consumer empowered by access to virtually unlimited information and tools that ultimately raises the bar on expectations.  A more integrated approach is required for product sourcing, manufacturing and distribution to keep up with business challenges to service the customer effectively and efficiently.

These demands require creative solutions at every phase of the eCommerce cycle.  As leaders in delivering the IBM® Smarter ® Commerce solution, we capitalize on our collective knowledge and experience to provide a complete product marketing to fulfillment solution that utilizes the core feature sets of Unica, WebSphere Commerce (WCS), Coremetrics, Sterling Commerce, and ILOG to  establish a robust foundation with all the key features  commonly required in complex, multi-store B2B and B2C ecommerce solutions. This integrated approach offers capabilities across the following areas:

  • Buy -  Drives intelligent, adaptive and optimized extended supply chain based on customer demand
  • Market - Creates personalized and relevant offers with unified cross-channel marketing
  • Sell - Enables customers and partners to buy what they want, when and where
  • Service - Anticipates behavior and delivers flawless customer service across all channels

 

Perficient’s commerce solutions can help reduce cost, minimize risk,  and increase speed to market while preserving a seamless and consistent cross-channel experience. With our deep commerce expertise and integrated experience in areas including portals, BPM, content management, user experience, CRM, SOA, Coremetrics Web Analytics and more, our experienced professionals will guide you through the entire process, advising you on both industry best practices as well as ways to stretch your eCommerce budget. Our integration experts have the knowledge to rapidly connect your internal systems, allowing you to provide critical functionality and data to your customers.  Our Holistic Commerce methodology reflects our business-driven solution approach and will help you in making the right technology decisions based on their alignment to your business objectives.

We invite you to learn more about Perficient’s Commerce Solutions. Contact us and we’ll show you how we can help you get the most out of your investment.