Perficient Webinars

Perficient experts frequently host technology webinars to discuss the latest enterprise technology trends and share best practice recommendations. All webinars are complimentary and listed below.

Upcoming Webinars

Increase Contact Center Performance with Google Search and Salesforce Service Cloud

Tuesday, September 23, 2014 11:00 AM - 12:00 PM CT

In this webinar, discover how a progressive information protection company effectively engages and responds to customers across all interaction channels using Google Search Appliance and Salesforce to provide the utmost in customer care. 

You'll learn how:

  • Leading call/contact center performers are improving first call resolution rates to increase efficiency 
  • Customers can easily help themselves via search 
  • Companies are reducing costs by up to 25% per customer service representative using the Google Search Appliance 
  • Agents are reducing average call time by nearly 20% by quickly finding the information they need   


Tackle Healthcare Interoperability Challenges and Improve Transitions of Care

Thursday, September 25, 2014 12:00 PM - 1:00 PM CT

Government regulations and the evolving healthcare landscape are reinforcing the need for interoperability throughout the continuum of care. Integrated systems streamline data sharing, support population health initiatives and make accountable care a reality. However, many organizations don’t have a clear vision of how to meet the demands of the ever-changing healthcare industry.  

In this webinar, learn how Perficient provides a robust portfolio of services that help transform enterprises from simply processing HL7 messages to providing an architecture using Oracle Fusion Middleware to:

  • Automate workflow across enterprise systems
  • Facilitate a unified business process platform that can provide end-to-end tracking, visibility, auditing, business intelligence, governance and security
  • Enable multiple integration message types including Web Services, HL7 or batch data transfers
  • Provide a single view of a patient or provider among disparate systems, using Oracle Master Person Index
  • Leverage WebCenter Portal to connect patients to providers

Migrating Clinical Data in Various Formats to a Clinical Data Management System

Tuesday, September 30, 2014 1:00 PM - 2:00 PM CT

A biopharmaceutical company was seeking to migrate legacy clinical studies to Oracle Clinical, the company’s clinical data management system, in order to perform cross-study statistical analysis and comply with potential audit requests. The company’s CRO partners delivered the clinical data in a variety of file formats, including PDF, Excel, Word and SAS data sets.  

Please join Perficient’s life sciences clinical data management and application development experts for a complimentary webinar that will feature a customer case study discussing:

  • The customer’s situation and objectives
  • Data extraction, migration and standardization process
  • Quality assurance review
  • Custom tools used
  • Lessons learned

Gain Faster Closure, Lower Risk and Better Results with IBM Emptoris | A Procurement Organization’s Success Story with the Industry’s Leading Source to Contract Solution Contract Management Solution

Wednesday, October 01, 2014 1:00 PM - 2:00 PM CT

Procurement organizations are often challenged with lack of spend visibility, little-to-no automation around sourcing processes, difficulties in on-boarding, registering and measuring performance, and more. These organizations need to not only show value to the enterprise by reducing costs, but also provide value-added services to the business.  

Join Sarah Radka, senior business consultant in Perficient’s IBM industry solutions practice, to learn how a leading international producer and marketer of beer, wine and spirits improved efficiency in the contract process by implementing a full IBM Emptoris solution.  

During this webinar, our solution experts will cover the keys to addressing critical contracting and supplier issues such as:

  • Streamlining procurement operations and removing bottlenecks
  • Providing and increasing overall spend visibility for an entire organization
  • Rationalizing and consolidating all templates into a standardized subset
  • Improving performance, attaining cost savings, mitigating risks and more

Engage Patients, Reduce Manual Processes and Drive Key Insights with Interoperability

Thursday, October 02, 2014 2:00 PM - 3:00 PM CT

Information is the cornerstone of healthcare organizations, and those that can transform data into key insights have a competitive advantage. Yet, information that is stored in separate, disconnected silos makes it challenging to strategically generate business intelligence, leaving business leaders to make decisions on intuition rather than hard data. 

Communication between systems is paramount, and despite industry standards such as EDI/X12, HL7, and CDA, information delivery is not effective. Interoperability is a key component to effective communication because it provides the right information at the right time to the right people, engages patients and reduces manual interactions.  Perficient looks at system integration challenges from business architectural perspectives and applies technology to address them.

Join us for a webinar to learn:

  • The importance of data and business processes to leverage information
  • The importance of governance throughout the enterprise and program lifecycle
  • Real world use cases where IBM technology solved complex integration problems
  • Perficient’s multi-tiered approach to help guide successful business outcomes

Driving In-Store Traffic in the Digital Age

Tuesday, October 07, 2014 11:00 AM - 12:00 PM CT

How do brands maintain and increase in-store traffic in an era when consumers are more digitally connected than ever and continue to shift their shopping behaviors online?  

Even though consumers are living in an age where the digital space seems to dominate the shopping process, the internet is not “taking over” brick-and-mortar stores just yet. Some brands are successfully supplementing the store experience with compelling digital technologies to offer consumers a complete omni-channel experience. Brick-and-mortar stores still add significant value to the shopping experience beyond the sales that occur in the store by helping to increase online and mobile sales.  

During this webinar, we will explore how brands can use digital solutions to drive in-store traffic. You’ll learn:

  • How stores are still crucial to driving online purchases and how the digital experience directly impacts store activity
  • The importance of a physical and digital omni-channel strategy
  • The top digital experiences, both in and out of stores, that are driving traffic and sales
  • How to produce actionable insights that drive foot traffic and optimize the in-store experience

Automatically Retrieving and Loading Data into Siebel CTMS from Multiple CRO Partners

Tuesday, October 07, 2014 1:00 PM - 2:00 PM CT

With more and more sponsors moving towards a clinical outsourcing model, the need to obtain data from multiple CRO partners in a standard format and place it into a sponsor’s CTMS has increased. Automatically retrieving and loading data in XML format via a custom utility and integration could be a viable solution and enable sponsors to have an accurate snapshot of all their studies at any given time.  

Please join Perficient’s clinical trial management and application development experts for a complimentary webinar that will feature a customer case study discussing:

  • The customer’s situation and objectives
  • Business reasons for using a custom utility and integration
  • Technical details and considerations
  • Lessons learned

Combining Patient Records, Genomic Data and Environmental Data to Enable Translational Medicine

Wednesday, October 15, 2014 1:00 PM - 2:00 PM CT

The average academic research organization (ARO) and hospital has many systems that house patient-related information, such as patient records and genomic data. Combining data from a variety of sources in an ongoing manner can enable complex and meaningful querying, reporting and analysis for the purposes of improving patient safety and care, boosting operational efficiency, and supporting personalized medicine initiatives.  

Please join Perficient’s Mike Grossman, a director of clinical data warehousing and analytics, and Martin Sizemore, a healthcare strategist, for a complimentary one-hour webinar in which they will discuss:

  • How AROs and hospitals can benefit from a systematic approach to combining data from diverse systems and utilizing a suite of data extraction, reporting, and analytical tools, in order to support a wide variety of needs and requests
  • Examples of proposed solutions to real-life challenges AROs and hospitals often encounter

Increase Financial Firms Sales Performance and Compliance with Compensation Management

Tuesday, October 21, 2014 1:00 PM - 2:00 PM CT

Financial services and banking organizations are challenged with aligning sales performance with corporate goals to drive business growth. In addition to financial performance, one of the largest challenges financial institutions face today is managing the balance of meeting regulatory requirements without potentially disrupting performance.   

To help your organization manage performance and risk data against regulatory reporting requirements, you need to develop an enterprise-wide governance structure to gain control over sales channel compensation programs. Join us for a webinar where our experts will cover:

  • Challenges around sales performance, Dodd-Frank and compensation governance in financial services
  • Industry-focused use cases and best practices for sales performance management solutions
  • Case studies of leading financial institutions implementing sales performance and compensation management


You'll also learn how IBM Cognos Incentive Compensation Management enables organizations to achieve operational efficiency and reporting accuracy, greater data transparency, reduced risk and detailed sales performance analytics.


Planning for Governance in Yammer While Working Like a Network

Wednesday, October 22, 2014 1:00 PM - 2:00 PM CT

Enterprise social networks require governance to operate most effectively, especially in highly regulated industries. It's a slippery slope - the more restrictive your governance policies, the less likely you are to see users collaborating naturally and often. Plus, when you’re used to thinking of “governance” in a SharePoint context, it can be difficult to understand how to govern a Yammer network properly while still encouraging user engagement.  

When embracing enterprise social, it's important to understand the differences between social collaboration and the collaboration characteristics of older, document-first systems. In this session, we will:

  • Discuss best practices for governing a Yammer network
  • Consider the philosophical differences of governance in SharePoint and Yammer, and why sometimes less is more
  • Look at the features and functions that Yammer provides for governing users and content


We will close with an audience Q&A.

How to Plan for a Lync Deployment on a Global Scale

Thursday, October 30, 2014 1:00 PM - 2:00 PM CT

Preparing to implement Lync Server 2013 sounds like a simple task in context. However, when it comes to planning for a global Lync deployment, there is a lot more to take into consideration to get your core Lync Server 2013 infrastructure ready to support voice, video and content sharing capabilities.   

To understand how to get “Lync Ready,” join Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett for a webinar based on the popular white paper “The CIO’s Guide to a Lync Server 2013 Global Deployment." Topics will include high-level server and pool design and placement, importance of the edge servers, the hardware vs. virtualized debate, and ultimately a high-level understanding of the impact Lync has on your network.

Taking Ownership of Custom Database Roles in Oracle Clinical and RDC

Thursday, November 13, 2014 1:00 PM - 2:00 PM CT

One of the fundamental requirements of 21 CFR Part 11 is controlling user access in clinical trial applications. You do not want to unintentionally give someone access to something he or she should not have. To avoid these situations, Oracle Clinical and Remote Data Capture (RDC) comes with a set of predefined database roles that system administrators can set to enable users to perform specific tasks, yet prevent them from taking actions they are not authorized to take.  

While the predefined roles serve as a good starting point, it is critical for organizations to decide which roles make sense for the way they do business. In such cases, it may be beneficial to create new custom roles. While this process is not overly complex, it is easy to overlook several aspects that can make all the difference.  

Please join Perficient’s Lori Venable, a leading expert in Oracle Clinical and RDC, for a complimentary one-hour webinar designed to empower organizations to take ownership of their own database roles to ensure they remain compliant.

Best Practices for Integrating Lync with Your Avaya Environment

Wednesday, December 03, 2014 1:00 PM - 2:00 PM CT

As part of the Microsoft Lync Server 2013 integrated communications platform, Enterprise Voice, an enterprise class VoIP solution, includes a number of new features that enhance deployment, operational and user experience capabilities.  

To understand how to build a strong telephony platform leveraging the power of Lync and backed by Avaya, please join this webinar presented by Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett.  

Topics will include:

  • How to plan for audio conferencing
  • Click-to-call functionality
  • Lync softphone/hard phone options
  • Simultaneous ringing endpoints
  • Importance of voicemail
  • High-level understanding of Lync call admission control planning

Implementing Digital Signatures in a FDA-Regulated Environment

Thursday, December 11, 2014 1:00 PM - 2:00 PM CT

Perficient’s life sciences practice once had a manual, time-consuming and expensive process for signing and collecting validation documents. From handwritten signatures to scanning and shipping documents all over the globe, it was only a matter of time before we made the move to 21 CFR Part 11-compliant digital signatures.  

Please join Michelle Engler, an expert in the development of clinical applications, to learn about our experience implementing a digital signature solution and how your organization can benefit from one too.  

During the presentation, we will cover:

  • Cost-benefit analysis
  • Solution selection and implementation
  • 21 CFR Part 11 system validation
  • Lessons learned