Cloud computing will be a $107 billion industry by 2017, according to IDC. This rapid expansion is fueled by the need for business leaders to quickly develop competitive advantages through complex technology solutions to stay at the forefront of their industries. What could – or should – your business do, and why?
Think about security, reducing the number of help desk calls, stepping up your customer service, and rising to the challenge of supporting local authentication in a highly redundant, fault-tolerant world. Cloud services virtually eliminate the need for large infrastructure investments, allowing you to obtain IT services without major capital expenditures. The cloud provides greater agility and scalability to adapt to changing workloads and needs with high availability and quicker deployment. Because cloud services generally result in lower IT expenses and great capabilities, they allow you to place more focus on strategic initiatives. Another major advantage: cloud services deliver access to enterprise-class software that may have previously been out of reach.
Our Cloud First, business-driven mantra enables you to focus on measurable goals and realize all of the benefits the cloud has to offer.
Sixty-nine percent of customer service users attributed their good service experience to quick resolution of their problem, according to a survey of more than 1,000 recent users of customer service (both B2B and B2C) conducted by Dimensional Research . Ninety-five percent of respondents will share their bad experiences with others, while 87% will share good experiences. Statistics such as these make it critical to better understand your customers’ needs – and better position your business to deliver on them. Our proven end-to-end cloud solutions reimagine the customer experience, increase agent productivity, build an effective knowledge management strategy, and turn data insights into actions to build brand loyalty.
By 2020, more than seven billion people on at least 30 billion devices will have created 44 zetabytes of data, according to industry reports. Companies in every industry must sort through an unprecedented amount of data both inside and outside of the organization. This has led to a growing demand for new analytics and information management solutions. Cloud computing makes it possible to work with significantly larger data sets that support sophisticated analytics models and provide you with more targeted solutions.
In today’s data digitized world, no business can survive – let alone thrive – without a solid data management and analysis infrastructure. Business leaders are turning to cloud solutions to better understand the health of their business, lay out enterprise and management strategies, run operations more efficiently, and identify growth opportunities. Building a modern analytics platform can keep your business in line with the ever-evolving digital landscape and dramatically improve and expedite your team’s decision-making processes. Our deep understanding of cloud technologies delivers unmatched value in optimizing your operations.
Some enterprises are also increasingly adopting a hybrid cloud strategy. They recognize the increased effectiveness that the cloud can provide – such as scalability, security, increased collaboration, and mobility – but they also recognize the reality: sometimes putting all of your business content into the cloud is not an option. Or at least, not an option right now. The management and synchronization of information across on-premises and cloud-based applications complicates the drive for comprehensive business intelligence. Determining the most appropriate application of cloud computing is one of the biggest challenges. No matter where you are in your journey, our cloud solutions deliver competitive advantages, exceptional customer experiences, and faster time-to-market.