“If you’re going to create that big customer experience … you must understand how technology is going to enable that, and where you have gaps or have strengths that you can leverage. Be willing to take that deeper technical assessment to get there.” – Michael Porter, Managing Principal, Strategic Advisors Consulting, Perficient
Digital transformation is complex and requires rethinking and realigning your strategy and organization for success. In part six of our digital transformation guide series, we explore how companies must structure their organizations across people, processes, and technology to achieve successful digital transformations. We also dive into what it takes to create a solid vision and strategy, and list the benchmarks that demonstrate value to customers and to your company.