The Internal Impacts of a Digital Transformation: How to Effectively Manage Culture, Collaboration, and Knowledge
Digital transformation sends ripples of change through your organization that not only mandate a focus on customer-facing systems, but that also trigger an internal transformation touching on culture, collaboration, and knowledge. This creates the foundation upon which your company builds great customer experiences. Our experts covered four key considerations that impact your internal digital transformation and discussed best practices for addressing each.
Corporate Culture: Why it’s important to create a culture amenable to change.
Collaboration: Why a great intranet and enterprise social networks will enhance your ability to communicate, roll out new products, and more.
Knowledge: How knowledge differs from information, and how identifying and leveraging both will shorten response times and improve customer experiences.
Managing Change: Tips and tricks for managing the internal change brought about by a digital transformation.