Oracle

Oracle

Customer Experience

How Well Do You Know Your Customers?

Customers are the most powerful force in the market. Helping you understand your customer and their experience with your company is our specialty. Managing across all mobile, social, digital, phone, and in-person channels, we’ll seamlessly integrate your brand to drive additional value from each customer interaction.

Outperform Your Competition

Companies with a well-developed customer experience (CX) strategy out-perform competitors. Our CX assessment and workshops help you create, validate, or improve your CX strategies.

Our CX assessment evaluates your current and target states for implementing a unique CX vision. From this analysis, a comprehensive CX action plan is created, containing valuable insights that include a customized economic model, gap analysis, and recommendation roadmap.

If you are in the midst of your CX maturation process and want some additional insight into how to optimize or refine it, we offer a series CX workshops tailored to areas such as marketing, sales, and service.

Get Smarter. Get More Productive. Get the Best Value.

Our rich and successful history with Oracle CRM On Demand and customer experience make us a proven and reliable implementation partner.

  • A range of offerings from CX strategy, roadmap definition to implementation, change management, user experience, training, and ongoing support
  • Expertise with sales effectiveness, marketing, and integrating CRM processes into an overall customer experience solution
  • Expert, certified consultants help you migrate from existing CX/CRM applications to Oracle CRM On Demand
  • Proven solutions, methodologies, tools, and accelerators
  • Managed service offering through Perficient’s SupportNet

 

Manage Your Customer Experience with Siebel

Siebel CRM is an enterprise-class customer relationship management solution. Siebel solutions span the entire customer experience lifecycle, from marketing and lead generation, through sales, ordering, asset management and customer support, including customer and partner self-service. With industry-specific vertical applications, Siebel comes with pre-built industry knowledge and processes to accelerate your implementation. We have the experience to deliver a range of offerings from CX/CRM strategy, roadmap definition, implementation, change management, user experience, and ongoing support

Transform Customer Experience with Oracle Eloqua in Six Weeks

Transform the way you approach sales and marketing with Eloqua, the world's leading marketing automation and revenue performance management solution. Build and manage your database, efficiently execute marketing campaigns, score and route leads to sales and measure marketing's impact on your business – all in a single product suite.

Our Oracle Eloqua practice leverages a depth and breadth of expertise with Eloqua and customer experience and nearly 500 completed projects with clients who know us as a proven and reliable partner.

Designed specifically for Oracle Marketing Cloud, our Eloqua quick start will have you up and running quickly and efficiently in six weeks.

Quick CX Transformation: Oracle Sales Cloud in 6 Weeks

Forbes has described Oracle Sales Cloud as the “secret sauce behind Oracle’s commercial success.” A strategic end-to-end platform for the sales organization, and designed on a 100% open standards platform, it incorporates sales and marketing best practices, allowing organizations to step beyond maintaining CX and CRM capabilities so they can innovate their businesses.

Our Oracle Sales Cloud practice leverages our depth and breadth of expertise with CRM and customer experience and hundreds of completed projects with clients who know us as a proven and reliable partner.