Salesforce

Salesforce

Customer Service

Deliver a Connected Service Experience

In a highly competitive marketplace where consumers are in control, brands are no longer competing on just product or price – they’re competing on the customer experience itself as a way to differentiate and turn customer satisfaction into ROI. As a result, companies are viewing customer service as the new marketing.

Our end-to-end customer service solutions and services are designed to help deliver a more connected service experience for customers – from the call center to the field.


Contact Center

A differentiated customer experience can simply come down to your call center having better customer conversations. Put customer intelligence into action by bringing the power of Salesforce and Skype for Business platforms together to arm your agents to engage in more meaningful ways.

Agent Productivity

We are experts at Lightning Service Console customizations that optimize the agent experience. By reducing clicks and navigation, we empower agents to quickly find, access, or update information in Salesforce.

Knowledge

Our KCS-certified staff help you maximize the combined power of knowledge and intelligent search by empowering agents to effectively use the Service Console and unlock the true potential of self-service support communities.

Self-Service

We are a Community Cloud pioneer and ambassador possessing the experience design skills needed to create an intuitive self-service customer experience powered by Salesforce.

Migration & Integration

As a go-to partner for Zendesk and RightNow migrations with a proven track record for success our extensive product knowledge and technical expertise help make your transition to Salesforce smooth.

We have deep experience handling complex integrations using tools like Jitterbit, Dell Boomi, Mulesoft, and Cast Iron to connect Salesforce to other back-end systems and apps for a rich, 360-degree customer profile.