Thrilling Clients with Innovation and Impact

We bring more than just implementation expertise to our clients. We deliver insight, perspective, and true vision and leadership that enables our clients to stay ahead of their competition.

Our Chief Strategists are experts who help our teams flawlessly deliver impactful solutions for the long-term.

Among their many achievements:

  • Leading a digital transformation effort at one of the world’s largest retailers
  • Creating an award-winning Center of Excellence for artificial intelligence (AI)
  • Being one of the first 250 in the world to receive the Certified Change Management Practitioner (CCMP) designation

Meet Our Chief Strategists

Scott Albahary

Financial Services

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Scott Albahary

Financial Services

Scott works with banking and wealth management clients to significantly improve business processes across the full client lifecycle, including prospecting, on-boarding, servicing, channel management, advisor platforms, integrated reporting, and customer analytics. He has extensive experience with client centricity; client acquisition and retention; client service platforms and contact center services as well as integrating solutions from multiple vendors.

Highlighted Experience

Scott led a team that developed a strategic technology roadmap for the stock plan services division of a global wealth management firm. This firm had more than 40 years of experience in equity compensation, 2.5 million participants, 400 corporations globally, and 20 percent of the Fortune 500 as clients. 

 

 

David Chapman

Organizational Change Management

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David Chapman

Organizational Change Management

David serves as general manager for Perficient’s Organizational Change Management practice. He has more than 20 years of management consulting experience, specializing in the change management discipline. David brings his unique insight to the people aspects of any change from technology implementations to broader strategic organizational imperatives. As an industry thought leader, David frequently blogs, writes guides, and makes presentations about trending topics in organizational change management.

Highlighted Experience

David recently received his Certified Change Management Practitioner (CCMP) designation, one of the first 250 in the world to receive this certification.

 

 

Allison Fries

Go To Market

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Allison Fries

Go To Market

Allison specializes in go-to-market (GTM) strategy and implementations. Prior to Perficient, Allison spent eight years in the consumer products space at The Artsana Group, launching products throughout Europe and Central America and in health care. Before Artsana, Allison was at Level 3 Communications where she launched one of the first iterations of Voice over IP into the calling card market. She also worked with Gap to introduce stores into inner city markets.

Highlighted Experience

While at Artsana, Allison launched a new baby product into the health care industry, developing and executing the business case and implementation plan. She identified unique materials, sales structure, pricing, marketing and supply chain needs. This launch was profitable in its first year and grew to add an additional 10 percent of revenue by its third year.

 

 

Jim Hertzfeld

Digital

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Jim Hertzfeld

Digital

Jim leads the Strategy and Innovation team for Perficient Digital, providing customer experience insights, ideation, and investment strategies for Perficient’s digital solutions. Jim co-founded the Digital Strategy Group for Meritage Technologies in 2000 that was acquired by Perficient in 2004. He also authored Perficient’s Envision strategy methodology in 2005, which has resulted in a number of client engagements and established new client relationships focused on digital strategy and customer experience.

Highlighted Experience

Jim helped lead the digital transformation work Perficient did at one of the world's largest retailers.

 

 

Christine Livingston

AI

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Christine Livingston

AI

Christine leads the Artificial Intelligence practice for Perficient, combining a background in analytics, unstructured content management, and case management to design and deliver transformative AI solutions. Her engineering background aids her analysis of complex business problems and ability to develop innovative cognitive applications. Christine and her team help clients uncover hidden insights, identify trends, enhance existing applications, and scale their expertise.

Highlighted Experience

Among her team’s many achievements, they created an award-winning Center of Excellence for brand new technology (AI).

 

 

Mark Polly

Digital Solutions

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Mark Polly

Digital Solutions

Mark has significant expertise and experience in digital technologies, and works to create great customer, partner, and employee experiences. He specializes in web content management, portal, search, CRM, marketing automation, customer service, collaboration, social networks, and more. Mark helps clients understand the impact of data, analytics, and artificial intelligence systems on these experiences.

Highlighted Experience

Mark’s expertise was tapped for a client needing a technical assessment of five different portal systems. One day before the engagement started, the client experienced a major leadership change. Mark moved the client forward, delivering an entire assessment that included new recommendations and roadmap with only a small adjustment to the original budget.

 

 

Mike Rabbior

Commerce

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Mike Rabbior

Commerce

Mike has 20 years of experience in the digital commerce industry. Starting his career at IBM, he spent nearly a decade helping to design and grow its industry-leading flagship commerce platform, WebSphere Commerce. Then, he helped form Trifecta Technologies Canada, an IBM business partner that provided its clients with a trusted advisor and strong solution delivery. In 2014, the company was acquired by Perficient. Mike possesses strong and deep expertise in nearly every business vertical and technical domain. He also leads client conversations regarding strategy and transformation. 

Highlighted Experience

Mike helped design IBM’s flagship commerce platform, WebSphere Commerce, prior to helping to form Trifecta Technologies Canada.

 

 

Eric Roch

IT Modernization & Integration

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Eric Roch

IT Modernization & Integration

Eric has more than 30 years of experience in Information Technology, holding various roles with responsibilities around enterprise architecture, strategy, operational excellence, and software engineering. With 15 years of executive leadership in IT consulting, his related business experience includes IT strategic planning and the management of profitable, high-growth consulting organizations. His technical experience includes enterprise architect for distributed systems, SOA and APIs, legacy migration, cloud computing, and DevOps.

Highlighted Experience

Eric is the principal author of Perficient’s Quick Start Rulebook to integration methodology, architecture, and governance, which has been successfully applied with numerous clients and resulted in multi-million dollar implementations.

 

 

Juliet Silver

Healthcare

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Juliet Silver

Healthcare

Juliet leads the Health Sciences Strategy practice for Perficient, and provides thought leadership on developing and implementing delivery frameworks for our clients. Industry topics on which she regularly writes and speaks include services, methods, knowledge management, and integrated enablement plans across various Healthcare and Life Science domains.

Highlighted Experience

Juliet led our efforts at a global medical technology manufacturer to create a go-to-market, platform, and architecture strategy for the client’s intelligent and connected medical devices. She provided advisory services to Northwestern Medicine that enable its Value Based Care program. Juliet also supported our IBM Watson team as a Healthcare Advisor to BayCare Health System, which allowed the client leverage AI to improve care for high-risk patients.

 

 

Bob Vanek

Supply Chain Management

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Bob Vanek

Supply Chain Management

Bob has more than 20 years of consulting experience with implementing business transformation programs in supply chain. His expertise has benefitted major communications, natural resources, and retail companies significantly reduce their operational costs. Bob established the Management Consulting practice’s supply chain maturity assessment methodology, which drives value for our clients looking to streamline their operations. 

Highlighted Experience

Bob led the supply chain management integration for AT&T’s acquisition of Cricket Wireless. Additionally, he has worked with the core leaders of Perficient’s supply chain practice for 20 years across four companies.

 

 

Engage with Our Chief Strategists' Thought Leadership

David Chapman Discusses 5 Common Change Management Mistakes

Get the Guide

What’s Next in Supply Chain? Bob Vanek Explores Trends

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Juliet Silver Explores How Visualization Tools Put Data to Work

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VIDEO: Christine Livingston Discusses How to Leverage Cognitive Analytics

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See Our Chief Strategists In the News

CIO Cites Perficient Chief Strategist Eric Roch on Multi-Cloud Strategy

CIO reached out to key influencers to discuss considerations around building a solid cloud strategy. Eric Roch, Chief Strategist, IT Modernization & Integration, shared a list of ways the cloud can be challenging – and how it can be a win.

CIO Story

 

eMarketer Taps Perficient Chief Strategist Jim Hertzfeld for Marketing Data Report

Jim Hertzfeld, Chief Strategist, Digital, weighed in on the benefits of applying marketing data to influence not only marketing and sales efforts, but also strategies and planning throughout the enterprise, including in merchandising and inventory decisions.


EMARKETER REPORT