What if your website could quickly and easily provide your members and patients with personalized answers and other information they want and need? Would you reduce inbound call inquiries? Solidify your position as a go-to source for information? Enlighten consumers with the knowledge to help them be healthier?
While COVID-19 may have increased the urgency of providing information accurately and quickly, it’s been a challenge the healthcare industry has grappled with for many years.
Business and IT leaders, as well as website and content managers, also benefit from enterprise search.
This guide discusses the role of enterprise search at payer and provider organizations and highlights a search project that we completed at a top-5 health insurer.