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7 Capabilities of Companies That Are Killing It in CX

September 12, 2017
Gregg Sampson

We’ve developed a model that identifies the seven core capabilities of the companies that are dominating CX. These are the things they do that set them far ahead of their competition and allow them to deliver killer customer experiences. In our webinar, we took a closer look at those seven capabilities, including:

  • How you can help your company adopt and master the 7 characteristics of CX success
    • How companies with exceptional experiences can continue to improve and adapt