Gartner Competitive Landscape: GenAI System Integrators for Customer Support Services
Perficient is listed under Competitive Profiles in the Gartner Competitive Landscape: GenAI System Integrators for Customer Support Services report. “This Competitive Landscape assesses eight different vendors playing a prominent GenAI SI role in customer service.” Perficient provides comprehensive services for contact centers and customer interaction solutions. Some key points that we believe differentiate Perficient include Vertical Expertise, Comprehensive CCaaS Support, Flexible Technology Approach, Scaling and Repeatability, and Responsible AI Governance.
Source: Gartner
June 11, 2024