As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.

Watch our on-demand webinar for a discussion about how cloud-based contact centers can help you elevate your customer engagement game and stand apart from your competition.

Learn how Perficient and Amazon Connect are helping deliver superior customer experiences with speed and reliability. We'll present new ideas and discuss trends, including how to:

• Communicate with your customers across multiple channels
• Maximize your remote workforce, both functionally and technically
• Integrate with Salesforce, ServiceNow, and other applications
• Leverage artificial intelligence
• Shift from on-premises solutions to the cloud
• Reduce costs with a shift from license fees to usage-based pricing