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Empowering Contact Center Agents as Business Driving Brand Advocates

October 11, 2022
Colleen Eager
Lora-Lee Thomas
Marlana Voerster

An organization’s contact center is where your customer experience is delivered. A great customer experience can define your brand. And so can a bad one.

In this Q&A session, our contact center experts discuss how to empower your agents to deliver on your brand promise and delight your customers.

Topics include:

  • How to change organizational perceptions of the contact center
  • How agent experience drives the customer experience and can reduce attrition
  • The role of agent training and contact center technology in the customer experience

Click here to watch this recorded LinkedIn Live event as our contact center experts discuss these important questions that every brand should be asking itself, and why it matters.