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Improve Medical Product Information Sharing With Virtual Agents

January 12, 2022
Prabha Ranganathan
Kari Blaho-Owens, Ph.D.
Nico Frantzen

Imagine if patients, caregivers, and healthcare professionals could get their drug and medical device questions answered by a virtual agent powered by AI, clinical and scientific information, and company-approved content. How would it impact your workflows and the end-user experience?

Watch industry and technology leaders from Perficient as they share how you can create an end-to-end virtual agent framework that:

  • Helps manage call volume and increases customer satisfaction
  • Can scale globally without increasing front-line agents
  • Supports omnichannel requests
  • Provides real-time sentiment analysis for automatic escalation to front-line agents
  • Promotes proactive pharmacovigilance (PV) by providing early visibility into trends and potential signals
  • Improves holistic PV operational excellence and risk management