To provide your customers the consistently high-caliber service they demand, you need high-caliber reporting. Creating an efficient reporting process that lets you improve and maintain high service levels requires one important thing – quality data. A problem many organizations face, however, is determining what data is needed, and then gathering it to produce the report. An incomplete set of data increases the number of revisions needed, delaying a project’s completion, and wasting time that could be spent on analysis or implementation of the findings.
This guide presents Perficient’s experience-based best practices for efficiently creating outcome-focused Oracle Service Cloud reports.