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Definitive Guide to Self-Service Communities with Salesforce

Communities power our personal lives and are also rapidly changing the way organizations engage and serve customers. As self-service climbs the ranks of leading service organizations' support strategies, creating a self-service community helps customers help themselves while engaging with peers, freeing up your agents to be more productive to focus on complex issues. In this guide we explore the four phases and elements to cultivating a successful self-service community using the Salesforce platform.

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Platforms + Technology Salesforce + MuleSoft