As self-service climbs the ranks of leading service organizations' support strategies, creating and optimizing your self-service strategy through a community helps customers help themselves by engaging with peers, while freeing up your support agents to be more productive.

In this guide, we explore the core components to building an engaging self-service community using Salesforce Community Cloud and Coveo to:

• Expose knowledge in new ways
• Provide intelligent search for customers and agents
• Uncover new ways to deliver added value to customers
• Fuel product innovation
• Recruit customers as advocates

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