Guides

Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Choosing the right upgrade for your contact center can be a daunting task. Making the wrong choice could result in non-negotiable contracts, dozens of hours of unnecessary training, or poor reporting that hinders day-to-day operations.

Upgrading your contact center to Amazon Connect can allay much of that risk. In this guide, you’ll learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.

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