Contact centers face a unique set of challenges when it comes to implementing new technology. In the Age of Assistance, tools like Salesforce allow you to modernize your approach to customer service, especially in call centers.

Service reps are the front lines of your brand in a critical moment in the customer’s journey: when they need help. Are your reps enabled to offer the best service possible?

 In this guide, you will learn:

• About evolving service technology and its impact on call centers in 2019
• How to audit your service touchpoints with the “Experience Journey Challenge”
• The role automation and chatbots play in service success
• How to use your community for case deflection
• Important considerations for implementing new service technology